: Sure, I can send you guys the video, logs and the rest of it. Is there a specific email address i can forward this information to? Or can I send it to your work email, perhaps? whatever works best.
We were able to reproduce the issue and have a fix ready that will go out with tomorrow's deploy, so we no longer need this, but thank you for providing logs earlier and offering to help more!
: Thank you all very much! For now we've snatched your account I am duck and we can reproduce the issue! We'll have to do investigation and once we're done we'll give it back. Thanks to everyone for sharing your logs, videos and jumping in to help <3
We were able to identify the cause of the issue and have a fix! You should all get it with tomorrows pbe deploy. Thanks again for everyone's help on tracking this down!! I am duck, you should have a password reset email to get your account back! If you have any trouble recovering your account, hit: https://support.riotgames.com/hc/en-us/requests/new Thank you <3
: You can use my account and here is what is happening for me anyways. https://youtu.be/igIDdwt2-nM If this isn't right then tell me I will do whatever I can to help. :)
Thank you all very much! For now we've snatched your account I am duck and we can reproduce the issue! We'll have to do investigation and once we're done we'll give it back. Thanks to everyone for sharing your logs, videos and jumping in to help <3
: Still was not fixed for me either.
Would you mind uploading a video of the bug and your League Client log corresponding to the video? Also, is it ok if we take over your account to see if we can reproduce the bug? We would be resetting the password to something we can use, test and then reset it a second time so you can change it. As long as you have a valid email address tied to your account, the only impact would be that you can't use the account while we're testing with it. We haven't been able to reproduce the issue and this makes fixing it very hard :(
: Would you mind uploading a video of the bug and your League Client log corresponding to the video?
Also, is it ok if we take over your account to see if we can reproduce the bug? We would be resetting the password to something we can use, and then resetting it a second time so you can change it. As long as you have a valid email address tied to your account, the only impact would be that you can't use the account while we're testing with it. We haven't been able to reproduce the issue and this makes fixing it very hard :(
: Progress was made! it takes a while for everything to load now but i can get as far as accepting a game before the client freezes and there is nothing i can do but force close it. Thanks for your work on fixing this issue. Hopefully you guys figure it out soon!
Would you mind uploading a video of the bug and your League Client log corresponding to the video?
: Thank you Eriq!
We have a tentative fix for this as of right now (June 4th 8:05 PM UTC), you will get it once the PBE deploy is done. Can you let us know if the issue is fixed for you?
: I have found LeagueClientTracing.log File but look at my post and images that file is over 1gb how can i even post it on pastebin? :/
Thank you all for the logs! We have a tentative fix for this as of right now (June 4th 8:05 PM UTC), you will get it once the PBE deploy is done. Can you let us know if the issue is fixed?
: Ive put all the logs you've asked for in this pastebin https://pastebin.com/LSmQwCD9 although, i could only locate a "LeagueClient-Tracing.json" and no log, hopefully it will suffice.
: Client Won't load anything past main screen
Hey everyone, thank you for the bug report! Can you send us your logs, to help us investigate this issue? 1. Go to \Logs\LeagueClient Logs 2. Find the newest log file that ends in "LeagueClient.log", "LeagueClientUx.log" and "LeagueClientTracing.log" 3. Paste those files to https://pastebin.com/ or your favorite upload site 4. Paste the link here
: Role selection is unusable
Hey everyone, thank you for the bug report! Can you send us your logs, to help us investigate this issue? 1. Go to \Logs\LeagueClient Logs 2. Find the newest log file that ends in "LeagueClient.log", "LeagueClientUx.log" and "LeagueClientTracing.log" 3. Paste those files to https://pastebin.com/ or your favorite upload site 4. Paste the link here
: Broken Client
Hey everyone, thank you for the bug report! Can you send us your logs, to help us investigate this issue? 1. Go to \Logs\LeagueClient Logs 2. Find the newest log file that ends in "LeagueClient.log", "LeagueClientUx.log" and "LeagueClientTracing.log" 3. Paste those files to https://pastebin.com/ or your favorite upload site 4. Paste the link here
: Error bugsplat
Thanks for the report! We know that the game client is crashing sometimes and we're working on a fix. In the meantime, please send your bugsplats whenever you get a crash!
: Ziggs ult crashes game for all
Hey LadyVash, thanks for the report! We are aware of a game server crash that would explain this behavior, and we're working on getting it fixed asap.
: alpha client young ryze old splashard instead of new
Thanks for the report! I will look into it tomorrow morning!
: Ezreal cast 2 ulty just like LUX
Hey Zer0Tiper this should be fixed now on PBE.
: The old Nami and Lux bug is back!
Hey guys, This should be fixed now. We still have a bug with multiple champion abilities that can be fired instantly if they interrupt spells, but we have a fix for that will get on PBE tomorrow.
: Jinx Instant Zap! Bug
Hey Echo, thanks for the report and the video! We have a fix for this that will get on PBE tomorrow.
: Lux ult bug
This should be fixed now. We still have a bug with multiple champion abilities that can be fired instantly if they interrupt spells, but we have a fix for that will get on PBE tomorrow.
: Ezreal Insta-Cast Ultimate Bug
Hey StereoMonkey, Thanks for the report, we have a fix for this that will get on PBE tomorrow!
: 24.8.2015 21:04 PBE-Servers down???
The PBE deploy probably started the moment of the nexus explosion and the game server was shut down before telling the client to show you the "Victory - Continue" message. When PBE is "Not available" the environment it's down because of a deploy. We deploy to PBE almost every day Monday-Friday.
: Bugsplat all over the place
Hey guys, we're aware of the increased game crashes. Because the crash cannot be reproduced consistenly (it happens at random times in the game and you can't do 1,2,3,...N then crash) the fix took us a little longer. However, we now have a pontential fix that I think will get on PBE on Monday.
: > [{quoted}](name=vLemon,realm=PBE,application-id=A4D2003433C8FCD715185A7264A9CC6FDFAD7FEF,discussion-id=jTPFNvjR,comment-id=0001,timestamp=2015-08-22T18:51:26.847+0000) > > This will be fixed with the next PBE deploy. Thanks for all the reports! Please! Check out already Woad king Darius W.
Hey Lolly Yordle, I will check him out tomorrow.
: this is happening to many champs with a Q animation I think. Rumble and Trundle's Q animation does not show as well. I haven't tried other champs but we think it is something to do with melee champ's Q animation that would give an auto attack reset. Ex: Jax is probably one of them. Will do some testing in customs.
It's very possible that more abilities that changes your auto attack are broken with the same root cause (which is a code cleanup change that my team is doing). We're planning on making a systematic fix which should address all the issues on Monday and will test all the attack overrides to make sure our fix is good. Thanks for listing those extra abilities!
: Nasus Has No Q Animation
This will be fixed with the next PBE deploy. Thanks for all the reports!
: Nasus bug were nasus has no q animation
Thanks for the report! We're working on a fix :)
: Mordekaiser's Fizz Ghost Deals -2105367523 Damage
Thanks for the report guys. A fix went in for this today and it will probably make it on PBE tomorrow!
: Are you able to say if the new HUD will be shipping with 5.13 or 5.14, or if we'll be looking at a longer wait?
Hey Meridian Knight, I am not part of the HUD team so I don't know for certain when it will go live. Sorry about that :(
  Rioter Comments
: Sound not working in game and unable to go to windowed mode
Thanks for the reports everyone! We are looking into this :)
: No Loading
Hey Dat Ashe HD, You should make sure that you're patched to latest (aka, close your client and start it again and see if you download anything) and then try loading again in game in a custom. If the issue persists, try reparing your client. To repair your client: * Go to the patcher. * Hit the little ? button on the top right corner. * In the window that appears hit the Repair button.
: [Diana] - Q tag/debuff does not apply to all champions/monsters hit
Hey guys, we have a fix for this that will make it to PBE with the next deploy!
: Pool Party Rek'Sai Bug make both teams' players randomly DC with a Bug Splat.
Hey guys, we have found the repro for the crash related to the new RekSai skin and we will be putting a fix for it on PBE tomorrow.
: "and i found who broke it" that's probably one of the best riot comments i've read including patch notes just ooc, does that mean it is fixed, will be fixed, soon, later, eventually?
Finding who/which change caused a bug, usually makes it pretty easy to fix :D We already have a fix in and it will get on PBE with the next deploy.
: [Diana] Diana Q does not apply Moonlight at the larger end of the skillshot.
Hey guys, Elite thank you for the report, and HUNTSODA thank you for the repro steps. I am able to reproduce the bug myself and I found who broke it :)
: You cannot select any skin for any champion
Hay guys, Thanks for your reports. We were able to figure out what caused it and the issues should be resolved now.
: Do you mean we "shouldn't" experience it anymore? You said you turned off the corrupt coding but then said we "should experience this in any new games you start." Was it just a typo or is this error still happening?{{champion:32}} I'm just wondering.
Hey Ravishnova, what I meant was: * Our toggles affects any games that start after we change the state of the toggle. Any games that are in progress aren't getting the toggle change so if you were in game when I made the post there was still a chance of crashing. * You won't get any more serve crashes. The symptoms of a game server crash are that all players get disconnected, they can't reconnect to the game and the game doesn't appear in the match history. I hope that this explanation is clearer.
: Error Crashing and when trying to recconect but takes me back to home page
Hey guys, This was happening because of a game server crash. We turned off the code where the crash was happening so you should experience this in any new games you start.
: Rito pls
Hey HowDoWeFarm, it sounds like you need to repair your client. It might have gotten corrupted at some point. To repain, go to the patcher, click on the little questionmark on the top right corner and then hit repair. Edit: missed Pierre-Luc's comment, he is right!
: [Azir] Can't ult shaco clone
Hey guys, thanks for the report! I will forward this to ZenonTheStoic who designed Azir!
: [HUD Display] Health Bars are Displaced
Hey Zebulsky, In order to repair your installation: 1. Start the PBE patcher (the screen you see right before the log in screen) 2. On the top right corner there is a little questionmark (?). Click on it. 3. A pop up will open and you will see the "Repair" button. If you're still having the same problem after repairing, can you upload your dxdiag? Instructions of how to get that can be found [here ](https://support.riotgames.com/hc/en-us/articles/201752674-Network-System-and-League-of-Legends-Logs#wq5).
: Hmm, try 'repairing' your client and see if it works. Also would probably help if you included your OS.
If repair doesn't fix the issue, can you upload your dxdiag? To gather a DXDIAG on your computer: 1. Click on the windows/start button 2. You will see a Run box right above the start button 3. Type dxdiag in the text field 4. Click OK
: Lee sin can`t hit ashe
Hey guys, we made some changes to the code for skillshots and this is one of the bugs that we didn't know about, before putting our changes on PBE. We reverted the change with the latest PBE deploy and you shouldn't be getting any more bugs where a skillshot (any skillshot of the game) doesn't always hit units. Sorry for the inconvinience T_T
: this was my first report so i didnt really know how to make it more detailed thank you :)
Hey guys, thanks for the report and the great formatting!! Are you seeing this bug on live or just PBE? (I'm asking because of "Server: EUW") PBE has some changes to the code for skillshots and this is a bug of our changes, which we had missed. We will definitely fix it before going to live :)
: 2 Urgot Bugs
Thanks for the report Nitty! We made some changes to the code for skillshots and the issue with Ashe R and Lee Q is a bug of our changes, which we had missed. We will definitely fix it before going to live :) I am not sure if Urgot R is related but I will check it out once I get a chance.
: Caitlyn Ult glitch with Ekko
Thanks for the report CottonSniffer! We made some changes to the code for skillshots and this is a bug of our changes, which we had missed. We will definitely fix it before going to live :)
: Jinx [Mafia Skin] Ult going through targets (played on Twisted Treeline)
Thanks for the report CLG Vecki! We made some changes to the code for skillshots and this is a bug of our changes, which we had missed. We will definitely fix it before going to live :)
: Skillshots not hitting target(s)
Thanks for the report ThePentakillGuy! We made some changes to the code for skillshots and this is a bug of our changes, which we had missed. We will definitely fix it before going to live :)
: [HEXAKILL BUGS] Messed up hitboxes, spells don't deal dmg and more (Please submit!)
Hey guys, We made some changes to the code that control skillshots. We clearly did something wrong given that there have been many players reporting that skillshots don't hit all the time. We will try to get that bug fixed for 5.10, but most probably we will turn off our changes and release them bug free (fingers crossed) with 5.11. What do you mean exactly by the "messed up hitbox"? That the skill don't hit units that it should or that it hits in a wider line than before or something else? I am asking because I am trying to understand if this is a separate bug from "skillshots don't hit targets".
Show more

vLemon

Level 30 (PBE)
Lifetime Upvotes
Create a Discussion