: New client launcher isn't checking updates for about 2 hours
We're sorry you ran into the problem and it would really help me and my team out if you provided us with your logs. On Windows, your Riot Client logs can be found here: C:\Users\Username\AppData\Local\Riot Games\Riot Client On Mac, your Riot Client logs can be found here: ~/Library/Logs/Riot Games Please send them through our player support website: https://support.riotgames.com/hc/en-us Let me know when you've sent them and I'll work with our player support team. Thanks again and let me know if you have any questions or issues finding your logs.
: Why the new cliente isn't appearing for everyone ?
We're starting with a small group of players on the PBE. Some of you might get an update to the new login screen and some of you might not.
: NEW CLIENT ISSUES
Sorry you ran into this issue and thank you for reporting this. Any additional information you can provide will help us. Can you please send us the following log files? Riot Client log files - please zip the entire folder Windows: C:\Users[Username]\AppData\Local\Riot Games\Riot Client Mac - ~/Library/Logs/Riot Games Find your PBE logs - for example they may be in this location: C:\Riot Games\League of Legends (PBE)\Logs\LeagueClient Logs) Please zip your latest PBE League Client log files and League Client trace file. Note that your League Client Log and LeagueClient-tracing.json file are in the same League Client Logs folder. When you've got those files, please send it to us via the Player Support site: https://support.riotgames.com/hc/en-us Sign in to the support site, click "submit a request" and choose the request type: "Tech Issues..." See the image below: https://imgur.com/a/fJUB1Ph
: PROBLEM WITH NEW CLIENT
Sorry you ran into this issue and thank you for reporting this. Any additional information you can provide will help us. Can you please send us the following log files? Riot Client log files - please zip the entire folder Windows: C:\Users\[Username]\AppData\Local\Riot Games\Riot Client Mac - ~/Library/Logs/Riot Games Find your PBE logs - for example they may be in this location: C:\Riot Games\League of Legends (PBE)\Logs\LeagueClient Logs) Please zip your latest PBE League Client log files and League Client trace file. Note that your League Client Log and LeagueClient-tracing.json file are in the same League Client Logs folder. When you've got those files, please send it to us via the Player Support site: https://support.riotgames.com/hc/en-us Sign in to the support site, click "submit a request" and choose the request type: "Tech Issues..." See the image below: https://imgur.com/a/fJUB1Ph
: CLIENT BUG
We've released a fix today to address this bug, so please let us know if you still experience this issue.
: bugged client
We've released a fix today to address this bug, so please let us know if you still experience this issue.
: Launcher black screen
We've released a fix today to address this bug, so please let us know if you still experience this issue.
: Login- black screen
We've released a fix today to address this bug, so please let us know if you still experience this issue.
: New client black screen
Hey, sorry you ran into this issue and thank you for reporting this to us. We're aware of the bug and we released a fix today to address it, so please let us know if you still experience this issue. If you do, help us by sending your logs again. See instructions below on where to get your logs: Riot Client log files - please zip the entire folder. Windows - C:\Users\AppData\Local\Riot Games Mac - ~/Library/Logs/Riot Games Your latest PBE League Client log files and League Client trace file Depending on where you've installed PBE (e.g., C:\Riot Games\League of Legends (PBE)\Logs\LeagueClient Logs), your League Client Log and LeagueClient-tracing.json file are in the same League Client Logs folder. When you've got those files, please send it to us via the Player Support site: https://support.riotgames.com/hc/en-us Sign in to the support site, click "submit a request" and choose the request type: "Tech Issues..." I've also attached a screenshot showing what to click on the support site: https://imgur.com/a/fJUB1Ph
: yep, I also keep getting these bugsplats, this is anoying
Sorry about the crashes you're all experiencing. Riot Aperoll has said this should be [fixed with the next PBE deploy](https://boards.pbe.leagueoflegends.com/en/c/bugs/84gbkWqM-cant-load-into-game).
: Soooo My Client Got Really Strange, Is This a Spoiler?
Yes, this is the new Client - we mentioned earlier in June, a [new login flow is coming to League of Legends](https://na.leagueoflegends.com/en/news/client/client-features/saved-login-credentials-coming-soon) starting with a small group of players on the PBE.
: Login- black screen
Hey, sorry you ran into this issue and thank you for reporting this to us. We're aware of the bug and we're working on a fix but additional information will help us! **Riot Client log files - please zip the entire folder. ** Windows - C:\Users\AppData\Local\Riot Games Mac - ~/Library/Logs/Riot Games **Your latest PBE League Client log files and League Client trace file ** Depending on where you've installed PBE (e.g., C:\Riot Games\League of Legends (PBE)\Logs\LeagueClient Logs), your League Client Log and LeagueClient-tracing.json file are in the same League Client Logs folder. When you've got those files, please send it to us via the Player Support site: https://support.riotgames.com/hc/en-us Sign in to the support site, click "submit a request" and choose the request type: "Tech Issues..." I've also attached a screenshot showing what to click on the support site: https://imgur.com/a/fJUB1Ph
: bugged client
Hey, sorry you ran into this issue and thank you for reporting this to us. We're aware of the bug and we're working on a fix but additional information will help us! **Riot Client log files - please zip the entire folder. ** Windows - C:\Users\AppData\Local\Riot Games Mac - ~/Library/Logs/Riot Games **Your latest PBE League Client log files and League Client trace file ** Depending on where you've installed PBE (e.g., C:\Riot Games\League of Legends (PBE)\Logs\LeagueClient Logs), your League Client Log and LeagueClient-tracing.json file are in the same League Client Logs folder. When you've got those files, please send it to us via the Player Support site: https://support.riotgames.com/hc/en-us Sign in to the support site, click "submit a request" and choose the request type: "Tech Issues..." I've also attached a screenshot showing what to click on the support site: https://imgur.com/a/fJUB1Ph
: Launcher black screen
Hey, sorry you ran into this issue and thank you for reporting this to us. We're aware of the bug and we're working on a fix but additional information will help us! **Riot Client log files - please zip the entire folder. ** Windows - C:\Users\AppData\Local\Riot Games Mac - ~/Library/Logs/Riot Games **Your latest PBE League Client log files and League Client trace file ** Depending on where you've installed PBE (e.g., C:\Riot Games\League of Legends (PBE)\Logs\LeagueClient Logs), your League Client Log and LeagueClient-tracing.json file are in the same League Client Logs folder. When you've got those files, please send it to us via the Player Support site: https://support.riotgames.com/hc/en-us Sign in to the support site, click "submit a request" and choose the request type: "Tech Issues..." I've also attached a screenshot showing what to click on the support site: https://imgur.com/a/fJUB1Ph
: Can't update with new client
Hey, sorry you ran into this issue and thank you for reporting this to us. We're aware of the bug and we're working on a fix but additional information will help us! Can you please send us a screenshot of what you're seeing and send the following? **Riot Client log files - please zip the entire folder. ** Windows - C:\Users\AppData\Local\Riot Games Mac - ~/Library/Logs/Riot Games **Your latest PBE League Client log files and League Client trace file ** Depending on where you've installed PBE (e.g., C:\Riot Games\League of Legends (PBE)\Logs\LeagueClient Logs), your League Client Log and LeagueClient-tracing.json file are in the same League Client Logs folder. When you've got those files, please send it to us via the Player Support site: https://support.riotgames.com/hc/en-us Sign in to the support site, click "submit a request" and choose the request type: "Tech Issues..." I've also attached a screenshot showing what to click on the support site: https://imgur.com/a/fJUB1Ph
: Here is the link and tell me how to fix this problem: https://image.noelshack.com/fichiers/2019/28/6/1563046250-bug.png
Hi Jayness, Thank you for the screenshot. Can you please send us the following: **Riot Client log files - please zip the entire folder.** Windows - C:\Users\AppData\Local\Riot Games Mac - ~/Library/Logs/Riot Games ** Your latest PBE League Client log files and League Client trace file** Depending on where you've installed PBE (e.g., C:\Riot Games\League of Legends (PBE)\Logs\LeagueClient Logs), your League Client Log and LeagueClient-tracing.json file are in the same League Client Logs folder. When you've got those files, please send it to us via the Player Support site: https://support.riotgames.com/hc/en-us Sign in to the support site, click "submit a request" and choose the request type: "Tech Issues..." I've also attached a screenshot showing what to click on the support site: https://imgur.com/a/fJUB1Ph
: ok i solved, installing on C:/PBE/
Hey ICrysysI, can you share where you had previously installed PBE? Sorry you ran into this issue and thank you for reporting this bug to us.
: Cant update with new client
Hey Seijuro Kun, sorry you ran into this issue and thank you for reporting it to us. When you get a chance, can you please send us the following: * Riot Client log files. Please zip the entire folder. Depending on whether you're on Windows and Mac your Riot Client logs can be found here: **Windows **- C:\Users\\AppData\Local\Riot Games **Mac **- `~/Library/Logs/Riot Games` * Your latest PBE League Client log files and League Client trace file Depending on where you've installed PBE (e.g., C:\Riot Games\League of Legends (PBE)\Logs\LeagueClient Logs), your League Client Log and LeagueClient-tracing.json file are in the same League Client Logs folder. When you've got those files, please send it to us via the Player Support site: https://support.riotgames.com/hc/en-us Sign in to the support site, click "submit a request" and choose the request type: "Tech Issues..." I've also attached a screenshot showing what to click on the support site: https://imgur.com/a/fJUB1Ph
: Yes, but during this time, how do we play on pbe{{sticker:sg-lux-2}} during the resolution of this bug?
Hi Jayness, If you're having issues playing on PBE, please describe them in this thread. Screenshots of what you're seeing would also be super helpful. The original poster said they couldn't reproduce the issue again - so it sounds like they can play on PBE without any issues.
: Logging out won't let you re-launch client on first download
Hi Widdis, Sorry you ran into this issue and thank you for reporting it to us. When you get a chance can you please send us your League Client log file and League Client trace file from around the time when you reproduced this bug? Depending on where you've installed PBE (e.g., C:\Riot Games\League of Legends (PBE)\Logs\LeagueClient Logs), your League Client Log and LeagueClient-tracing.json file are in the same League Client Logs folder. When you've got those files, please send it to us via the Player Support site: https://support.riotgames.com/hc/en-us Sign in to the support site, click "submit a request" and choose the request type: "Tech Issues..." I've also attached a screenshot showing what to click on the support site: https://imgur.com/a/fJUB1Ph
: Issues With New Client
Thank you for bringing this issue to our attention. We're aware of the issue and we are working on a fix. Thanks again!
: League Client Alpha Logo Bug
Thanks for reporting this. We're aware of this bug and the team is working on a fix.
: bug selection ward
We're currently aware of this bug that players are unable to select ward skins in champion select and we will have a fix in tomorrow's PBE patch. Thanks again for letting us know.
: ward selection bug
We're aware of this bug that players are unable to select ward skins in champion select and we will have a fix in tomorrow's PBE patch. Thanks again for letting us know.

Yappi3

Level 31 (PBE)
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