: Hello! Thank you everyone for all your responses, we think we've been able to fix most of these issues in the next PBE deploy on 11/13. If you are still encountering issues after the deploy please **reply** to this comment with the following information: - How many monitors do you have running? - What are the native resolutions of your monitors (1080p, 4k, etc)? - What OS version are you running (you can find this in System Information)? - How did you reproduce this issue (e.g. dragged client to another screen, mis-sized at launch, etc)? - What are your windows scaling settings? - Media (screenshots, video, etc) Thanks!
Note: You'll still be seeing these issues until after the maintenance happening tomorrow. Should be happening no sooner than 11am PST.
: 1e champ select worked (some one left) 2e timer froze after accepting (kicked back to lobby) 3e timer froze after accepting (kicked back to lobby) 4e "An unexpected error occured displaying the ready check" After i pressed accept. Relogged back intot he client 5e... timer froze after accepting (kicked back to lobby) 6e.. champ select worked (Someone left, again) 7e.. timer froze after accepting (kicked back to lobby) it seems to work.. sometimes..
Thanks for reporting! Forwarding this along. We didn't find a solution to the core problem so we implemented a work around to hopefully get you all into games while we investigate further.
: Aware of Issues with Getting Into Champ Select
Update: You should be able to get through ready check now and into game. We're going to keep looking at this and may do some additional PBE work later.
: Is that a prediction of how long this might take? I have left the queue now after i had the 5 minute and 15 minute queue dodge.... don't want it to become a hour..
We think we found the issue. I'll update when we've tested and confirmed you won't dodge anymore.
  Rioter Comments
: Black Screen League Client and Stuck Updating Bug
Issue seems to be fixed! I'll leave this pinned for the next couple days for visibility or in case it's still affecting someone. If you're still affected by this issue please reply here or in the Reddit link above to let me know!
  Rioter Comments
  Rioter Comments
: Good morning folks. The team is on it. Sorry we missed seeing it over night!
Update: This should be resolved. Reply here if you're still getting kicked out of matchmaking after accepting.
: Declining Queue to Champ Select
Good morning folks. The team is on it. Sorry we missed seeing it over night!
: > [{quoted}](name=Riot Porosite,realm=PBE,application-id=A4D2003433C8FCD715185A7264A9CC6FDFAD7FEF,discussion-id=wElkPHBh,comment-id=0008,timestamp=2019-10-21T22:52:39.957+0000) > > Hey all sorry! I got the server status message up late. We're doing some server testing at the moment and it's almost definitely causing this. Specifically we're squeezing the servers to simulate them under heavy load. You can probably guess why we might need this data in the near future. prob stress testing for the urf release to live and/or other games riot working on.. i dont know if this is your area but could you pass on the concerns below, if not,thanks. urf elder dragon is creating some major issues with the urf game mode.. since each dragon gives a 20% damage swing, plus true damage, plus all the other stats.this is making the game majorly snowbally..worse thing is these stats the dragon gives are semi hidden stats(listed in tooltip) so there are somehow people still out there that dont know how much power that damn dragon is giving which can mean some people on your team might not even try to contest the dragon, cause they dont know its almost an auto win. as is right now allmost all the games are boil down to a 10 min lane phase then a stomp once a team gets a dragon forcing the game to end fast.this is anti fun.its also kinda wasting the champ picking/ban that was added back. as you need to pick strong laners so you have a chance to fight for that urf dragon. when it comes up. i yet to have a urf game get to 30 min since they added elder dragon and thats even with ppl not ending the game for 5 min while they stand on top of losing teams nexus waiting for them to respwan so they can kill them in fountain. the dragon is making the winning team so strong so fast that they can drive the losing team(team that did not get dragons) in fountain and still prob kill them, often times even before 20 min mark. that assuming the non dragon team didn't surrender the second the dragon is taken at 10 min. the fountain camping shows two things. people want the game to be longer then 20 min. since ppl mlik the game for like 5 min like this in almost all the games. the dragon is making the winning team way to strong to fast. they can drive the losing team(team that did not get dragons) in fountain and still prob kill them often times before the 20 min mark. and still easily win most times even if the winning team ints a bunch in fountain for a few more kills. i fear for the future of urf mode if it is released to live again with this elder dragon. URF balance team should take some time for serious consideration on removing elder dragon all together.
Definitely not my area, but I have seen this sentiment posted in the Feature Feedback board which means the team has definitely seen it.
: I figured it was something like that, but I just wanted to make sure the issue was known. Thank you!
Thanks for posting and helping with visibility!
: Insane ping
Hey all sorry! I got the server status message up late. We're doing some server testing at the moment and it's almost definitely causing this. Specifically we're squeezing the servers to simulate them under heavy load. You can probably guess why we might need this data in the near future. {{sticker:slayer-jinx-wink}} Thanks for bearing with us!
: Thanks to Riot for 10th Aniversary
: Hello, could you tell us if this is going to be fixed in the next hour or so? I'm thinking of going to sleep as I have work tomorrow but I could wait several minutes if it's going to be back soon thanks! :D {{sticker:slayer-pantheon-thumbs}}
Special update just for you! It's fixed!
: Queue not starting (players not ready)
Update: You should be able to queue up now. LMK if you still aren't able to! Make sure you jump out of lobby to refresh or even relog if that doesn't work first try.
: Rito why you mean and kick our booties out of our games!{{sticker:cass-cry}}
[Informational post by me about why we do maintenance when we do](https://boards.pbe.leagueoflegends.com/en/c/client-new-features-feedback/bGaVekxJ-the-random-maintence-has-to-stop?comment=0001)
: In fact, knowing Riot and how they do stuff, it will most likely be really quick, especially in PBE. After all they want us to test things before it gets out on live servers, so I doubt they will push this problem away and possibly fail at something. Also I am kindof predicting that Senna is gonna come on PBE, because of the random update that came out of nowhere and made everyone disconnect from the game and crashed the client. This in return means that they wanted to apply the update to everyone, like in case of a patch update or possibly a new champ, that they are teasing so furiously ;). {{champion:236}}
Senna is coming to PBE 10/29. We do maintenance around this time every day! And we always boot people out of game.
: Queue not starting (players not ready)
: Because it is in the middle of the US workday, specifically it is around lunch time in the Pacific time zone, where Riot's developers live & work.
Yup this is right. This gives us a good enough window to verify a new build isn't too unhealthy to push to PBE(e.g. no one can start a game, runes don't work, games can't complete and hang), resolve any issues with maintenance (e.g. the 2.5 hour maintenance last week), and monitor the rest of the day for critical issues that should be immediately addressed and if possible get a fix in if we have a fix in hand before end of day.
: New skins offsale??
Should be available again!
: It's not random. It's always around this time... It can't be more scheduled than this due to the testing and sporadic nature of PBE. Riot themselves don't even know when it's going down exactly, otherwise it'd have been at the same time every day.
Wow it really took my 30 minutes to write my response...and you wrote what I did in 3 lines. Amy stop being so good at stuff on the boards, I feel inadequate. {{sticker:sg-zephyr}} jkjk as always thanks for answering everyone's stuff!
: Hey! Unfortunately regular (and sometimes off-cadence) maintenance is something required to ensure we can ship a patch as frequently as we do. That being said we do try to keep to a predictable schedule when we can so people can plan around it! You can check out [Useful Information](https://boards.pbe.leagueoflegends.com/en/c/client-new-features-feedback/ifyy9AEY-useful-information-for-new-pbe-players) for more info, but it's called out there that we aim to do maintenance at _around_ 12pm PDT. This has changed over the years (in the past it's been 11am for example). Even with that general guideline though, if you play regularly on PBE you may find that we're sometimes doing maintenance at 11am or 10am PDT or at 5pm or rarely even 8-10pm PDT {{sticker:zombie-brand-mindblown}} This change in maintenance time could be for any number of reasons, like the build we were set to push to PBE is broken and needs to be fixed first _[insert the build is broken anyway joke here]_ or we want something onto PBE even sooner than noon to get more data from the day. Now as to why we don't lock queues before we do maintenance, some context. For live deploys when we get the patch to the main servers, we disable ranked 90 minutes before the time when maintenance is supposed to start, and put up a service status message letting people know around when the server should go down. We aim to protect the competitive integrity of ranked with a lock 90 minutes prior, but give players the option to opt-in to normal play and risk the servers going down before they can finish their game if they choose. For PBE, we prefer to avoid locking queues before maintenance because some players are fine or understanding of servers going down on this test environment. Our reasoning for locking ranked on live isn't as applicable on PBE. Even if we don't lock queues though, we do try to alleviate some pain by putting up status messaging when maintenance is happening at a time it usually doesn't. In general you can expect servers to go down anywhere from 11:30am - 1pm PDT. Anything outside that window we generally consider abnormal for PBE maintenance and do our best to give an estimate on when you can expect servers to go down for maintenance. I can't guarantee we will _always_ get messaging up to give warning of an abnormal maintenance time but in general you can expect it. If for some reason we get bad at keeping you all in the loop, a board post or twenty generally gets my attention _(not really 20, pls no spam)_. {{sticker:slayer-pantheon-thumbs}}
Also side note, for anyone reading in a time zone that doesn't use daylight savings, we currently do, so when November 3rd rolls around you can expect our normal maintenance window to _fall back_ an hour from 12pm PDT to 11am PST.
: the random maintence has to stop
Hey! Unfortunately regular (and sometimes off-cadence) maintenance is something required to ensure we can ship a patch as frequently as we do. That being said we do try to keep to a predictable schedule when we can so people can plan around it! You can check out [Useful Information](https://boards.pbe.leagueoflegends.com/en/c/client-new-features-feedback/ifyy9AEY-useful-information-for-new-pbe-players) for more info, but it's called out there that we aim to do maintenance at _around_ 12pm PDT. This has changed over the years (in the past it's been 11am for example). Even with that general guideline though, if you play regularly on PBE you may find that we're sometimes doing maintenance at 11am or 10am PDT or at 5pm or rarely even 8-10pm PDT {{sticker:zombie-brand-mindblown}} This change in maintenance time could be for any number of reasons, like the build we were set to push to PBE is broken and needs to be fixed first _[insert the build is broken anyway joke here]_ or we want something onto PBE even sooner than noon to get more data from the day. Now as to why we don't lock queues before we do maintenance, some context. For live deploys when we get the patch to the main servers, we disable ranked 90 minutes before the time when maintenance is supposed to start, and put up a service status message letting people know around when the server should go down. We aim to protect the competitive integrity of ranked with a lock 90 minutes prior, but give players the option to opt-in to normal play and risk the servers going down before they can finish their game if they choose. For PBE, we prefer to avoid locking queues before maintenance because some players are fine or understanding of servers going down on this test environment. Our reasoning for locking ranked on live isn't as applicable on PBE. Even if we don't lock queues though, we do try to alleviate some pain by putting up status messaging when maintenance is happening at a time it usually doesn't. In general you can expect servers to go down anywhere from 11:30am - 1pm PDT. Anything outside that window we generally consider abnormal for PBE maintenance and do our best to give an estimate on when you can expect servers to go down for maintenance. I can't guarantee we will _always_ get messaging up to give warning of an abnormal maintenance time but in general you can expect it. If for some reason we get bad at keeping you all in the loop, a board post or twenty generally gets my attention _(not really 20, pls no spam)_. {{sticker:slayer-pantheon-thumbs}}
: Game gets stuck on accept screen again.
Some engineers pulled a late night last night to implement some changes...I'll take the ~15 hours of silence as things look good now?
: Mr. Porosite, can we please have an answer about the 'reconnecting' bug on TFT? We've been waiting since saturday morning. {{item:3151}}
Please....Mr. Porosite is my father... I heard through the grapevine this morning that the team is definitely aware and looking in to a fix. That's about all I know though, I'm not looped in much on that particular issue. Keep in mind we generally don't do work on the weekend so if an issue is introduced late on Friday, we won't get around to even looking at it until Monday.
: Hey folks we've implemented a fix. Once your _totally (un)deserved_ dodge timers expire, you should be good to dive back in to finding other game breaking stuff. Reply to this message if you're still encountering this exact issue! If it's not the same, go ahead and make a new thread/comment on a relevant post.
Looking back into it! Appears this didn't work for all. {{sticker:zombie-nunu-bummed}}
: Game gets stuck on accept screen again.
Hey folks we've implemented a fix. Once your _totally (un)deserved_ dodge timers expire, you should be good to dive back in to finding other game breaking stuff. Reply to this message if you're still encountering this exact issue! If it's not the same, go ahead and make a new thread/comment on a relevant post.
  Rioter Comments
: (PC) Client crashes on launch
Update all. This maintenance _should_ fix the bugsplat on login for the new client. If you were encountering this issue yesterday and didn't bypass by deleting the Riot Client folder, please check again after maintenance and reply to this comment if it worked or not, but especially if you're still bugsplatting! If you did do the workaround for the bugsplat no worries! Keep on testing.
: (PC) Client crashes on launch
I choose this one as the designated thread for the new bugsplats people are encountering with 9.20 hitting PBE! First apologies the transition to 9.20 wasn't as stable as anyone would like! We'll dig into these bugsplats first thing in the morning. If you're encountering bugsplats, sit tight and we'll have a fix for you as soon as we can. {{sticker:slayer-pantheon-thumbs}}
: > [{quoted}](name=Riot Porosite,realm=PBE,application-id=A4D2003433C8FCD715185A7264A9CC6FDFAD7FEF,discussion-id=h7PNwBoL,comment-id=000c,timestamp=2019-09-17T23:36:33.207+0000) > > Kaisa My Jam is on it! Yup we reenabled ARURF... a couple hours ago I think? It will stay enabled until Thursday PST after maintenance! After that maintenance we will be disabling it for the rest of the time that 9.19 is on PBE, and it will return a short time after 9.20 hits PBE. > {{sticker:sg-kiko}} Hi there Riot Porosite, Just wanted to check in as all these times and such keep getting a little messy. You mentioned that indeed ARURF was up again, and I just logged in and yes it is. But then you said it would be gone Thursday. Well it is now Friday at 7PM PST and it's still up with a message saying "2nd Maintenance is inbound". I know PBE is the beta server so things don't always line up, but is there a more up to date source than the forums I can check when it is on or off? Cheers! <3
Heya! So answering the most important thing first, sometime Thursday we made the call to extend URF to Friday, and late today made the call to keep it up for the weekend. This _could_ change over the weekend, but the current plan is to continue gathering data with it enabled. I'm experimenting with trying to keep the boards up to date on some of the bigger changes (like Mac 100% crashing and URF enable vs disable status). With my experiment, you probably notice that plans change a lot on PBE. It's hard for me to always remember to update the boards since my job generally has me focused all the time on internal stuff. So apologies for not updating this thread that URF will remain enabled for the weekend at least (hopefully)! That being said I plan on toning back updating as plans change since there's an overhead cost mentally for me to return back here when plans change. Hope you all understand {{sticker:slayer-pantheon-thumbs}} I will still try to communicate when I can on big things, and occasionally answer questions though.
: [MAC] Game crashes on boot
It may have taken ages, but the Mac crashing issue has been fixed! {{sticker:sg-zephyr}} Mac players! Go forth and find bugs! You should no longer crash, but _if_ you do, it's a new crash and please report it ASAP! Otherwise we have time to make up! Your inability to play means Mac needs thorough testing in less time!
: when server open ? :<
In less than 10 minutes if all looks good on my end
: server down?
Doing some late maintenance. Apologies!!!! Couldn't wait for tomorrow's normal window.
: Its okay Riot Porosite, you are doing a wonderful job on updating all these people. I hope you are having a wonderful day at work! Thank you so much for taking the time to update everyone, your the best! (づ ̄ ³ ̄)づ {{sticker:galio-happy}}
Appreciate the positivity {{sticker:slayer-pantheon-thumbs}} Still working hard to resolve this! Never feels good to have to bring more bad news.
: [MAC] Game crashes on boot
Forever the bringer of bad news :( Still unable to resolve this. Maintenance today won't contain a fix.
: any new updates on the mac bug? {{sticker:sg-soraka}}
Pushing hard to see if we can't fix it by tomorrow's maintenance so Mac players can at least have 24 hours of URF before it gets disabled again.
: Urf is no longer available?
Kaisa My Jam is on it! Yup we reenabled ARURF... a couple hours ago I think? It will stay enabled until Thursday PST after maintenance! After that maintenance we will be disabling it for the rest of the time that 9.19 is on PBE, and it will return a short time after 9.20 hits PBE. {{sticker:sg-kiko}}
: It's back up, just an FYI. {{sticker:slayer-jinx-catface}}
dangit I was in a string of meetings. Beat me to the punch. {{sticker:sg-zephyr}} I'll make a new comment with full context for URF for the rest of 9.19.
: Rioter says PBE is open, but still won't let me log on.
Who did it. Who said PBE was up before it's up. I'm gonna have a stern talking to with that other Rioter. It's up now btw. Just finished maintenance. {{sticker:slayer-jinx-wink}}
: Fingers crossed after maintenance on URF returning for the rest of this half of the week maybe too>? {{sticker:zombie-nunu-hearts}}
Unfortunately URF is planned to be disabled the latter part of this week through the weekend so we can prep 9.19 for hitting live servers early next week. URF will return with the 9.20 PBE cycle. https://boards.pbe.leagueoflegends.com/en/c/bugs/h7PNwBoL-urf-is-no-longer-available?comment=0004
: [MAC] Game crashes on boot
Heyo Mac players, unfortunately the team wasn't able to develop a fix for the Mac bugsplat issue, so it won't be fixed following today's maintenance. Fingers crossed for tomorrrow {{sticker:cass-cry}}
: and when do 9.20 will come on pbe?
: > [{quoted}](name=Riot Porosite,realm=PBE,application-id=A4D2003433C8FCD715185A7264A9CC6FDFAD7FEF,discussion-id=h7PNwBoL,comment-id=000400000000,timestamp=2019-09-16T22:20:24.855+0000) > > No URF for when 9.19 hits live. After we disable it later this week for 9.19, you can expect it's return during the 9.20 PBE cycle. Any reason why URF isn't a permanent PBE mode? since Twisted Tree Line got removed and we have an empty slot, I don't see the harm. Not to mention that you guys always said you wouldn't do permanent modes but TFT definitely isn't going to be leaving soon since it's got it's own micro transactions. I know you've heard this plenty but, even if you're aware of URF's popularity, I don't see the harm of taking that popularity in your favor and have an unique take on URF just like you did with TFT. {{sticker:slayer-pantheon-popcorn}}
I can't speak first hand to any of the decisions revolving around modes. I feel like you may have read one or more of these, but just in case, here are relevant dev posts on the topic of maintaining RGM modes, URF, and TFT. [Why _historically_ URF hasn't been made permanent despite popularity](https://nexus.leagueoflegends.com/en-us/2017/12/ask-riot-urf/) [The cost of maintaining any RGM long term on Live, or even PBE, even as just a custom game](https://nexus.leagueoflegends.com/en-us/2019/02/ask-riot-game-modes-metals/) [Why TFT was released as a permanent mode and not an RGM like all previous new game modes, and context for the current plans for modes like URF in the near future](https://nexus.leagueoflegends.com/en-us/2019/07/dev-state-of-modes/) To your question of why URF isn't a permanent _PBE_ mode is because PBE is a test server meant to test things that will potentially go live. We're disabling URF the latter half of this week because we want PBE to better mirror what will be going live for 9.19, and URF won't be live during this time. URF on PBE right now is here for testing because we plan on having URF go live later this year, and it requires an extended testing period to ensure it's stable by the time we roll it out. This is a solid example of what is mentioned in the second link regarding the surprisingly large cost of getting a mode to release quality. Happy to give my take on any follow up questions, but keep in mind a lot of my answer is a mix of what I've read in posts like the ones linked and my job, which revolves more around content as it nears release in the patches.
: Literally just sitting here waiting for urf to come back... Just got out of work :( This was the only thing that got me through those 8 hours. lol
{{sticker:sg-soraka}} Very sorry!
: Player support said they are not allowed to touch PBE accounts...
I'm hesitant to give advice on this since I have no interactions with player accounts and the best ways to handle their security and recovery (I work more on the dev side of things). My only real advice would be to talk with Player Support about next steps for your account, whether they can mitigate what was done or provide advice on increasing/validating your account's current security.
: If URF comes back, will you please write it here?
If I remember! Note - I have stated I would provide updates in the past and promptly forgotten to provide those updates...
: If you are able to answer it, is the bug you're investigating on normals and needing data from normals to clarify it's causes etc? or was it in urf breaking things? and looking for a fix before it can return? Thanks for the heads up though {{sticker:slayer-pantheon-thumbs}}
Just me being cautious, but probably best for me to keep the specifics of this test vague. {{sticker:galio-happy}}
: So, may Urf come back to PBE next week? Or maybe arrives to the servers? I am so nervous. I want urf so much. Hahaha
No URF for when 9.19 hits live. After we disable it later this week for 9.19, you can expect it's return during the 9.20 PBE cycle.
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Riot Porosite

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