: > [{quoted}](name=Riot Koalifier,realm=PBE,application-id=A4D2003433C8FCD715185A7264A9CC6FDFAD7FEF,discussion-id=M2U5RO3P,comment-id=000000000000,timestamp=2018-10-23T20:21:54.299+0000) > > It would be interesting to know which program is causing the message. That's a message for some of our anti-cheat software, so it's possible that something is being falsely flagged. Do you have gaming mouse supporting software? Special audio software? etc. I do have a gaming mouse, but it doesn't have any software coming with it, just installs the drivers and works. The only special audio I can see is the Dolby Digital Audio in my settings, but other than that, nothing of the kind. The rest of my programs are Steam and the games that go with it, Discord, a screen capturing software called ShareX, Spacedesk a screen sharing software (running but disabled), and Virtual Clone Drive an .iso mounting software. Screenshot of the running programs: https://i.imgur.com/dWiC80b.png EDIT: Forgot to thank you for taking the time to help me solve this, I apologize for that, but thank you.
Thanks for the details, and holy wow sorry for the slow response! I'd been logged into the wrong account for PBE boards so I didn't see the notification :( Can you try launching without the Virtual Clone Drive program running? Fully turn it off and see if that fixes the issue? Then try turning off Spacedesk, then try turning off ShareX. Everything else is something that we've already tested and verified works.
: > [{quoted}](name=Riot Koalifier,realm=PBE,application-id=A4D2003433C8FCD715185A7264A9CC6FDFAD7FEF,discussion-id=M2U5RO3P,comment-id=0000,timestamp=2018-10-22T22:29:49.003+0000) > > What kind of system spec are you playing on? (Mac, PC, Operating system? Hardware?) What kind of antivirus software are you using? > > Can you try whitelisting LoL with your Antivirus, or briefly disabling your antivirus, and see if that resolves the issue? I use a PC with Win10. I use avast, and League is indeed whitelisted. I also disabled the antivirus, but nothing. The only way I managed to make it work was disable all programs when wanting to play League (disable them on startup) so it's the only one running, since I couldn't figure out which one was causing the problem.
It would be interesting to know which program is causing the message. That's a message for some of our anti-cheat software, so it's possible that something is being falsely flagged. Do you have gaming mouse supporting software? Special audio software? etc.
: "A critical error has occurred and the process must be terminated", and so can't join any game.
What kind of system spec are you playing on? (Mac, PC, Operating system? Hardware?) What kind of antivirus software are you using? Can you try whitelisting LoL with your Antivirus, or briefly disabling your antivirus, and see if that resolves the issue?
: Controls keep returning to default.
Thanks for the report! Can you tell me what your install path is for League of Legends? For example C:\Riot Games\League of Legends\ We're looking into a bug where keybindings get reset when you have a non-default path.
: Fiora Passive Not Working
Heyo! I tested this out on PBE, but I definitely dealt true damage. I was doing it in practice tool, checked on the practice tool dummy and on an enemy bot. Is there anything special you had to do to get this to happen? If you see it again, can you grab a replay or a video and send it my way?
: Good job! I have tried to change every part of the HUD for about a minute and nothing happens. I think that you have fixed the issue
Awesome! Thanks for trying to break it {{sticker:sg-syndra}}
: As you say the game immediately crash if I try to modify the HUD. I have try in practice mode to: - resize the minimap - resize the HUD scale - resize the practice tool scale Every time the bugsplat pop up and the client show me the "reconnect" button. - resizing the chat seems to do not cause any problem I want let you know that I play on a MacBook Air mid-2012 (MacBookAir5,2) with OS X 10.13.6
Thanks for the info! We think we know the cause, so please hold out until tomorrow when we should be able to ship a fix.
  Rioter Comments
: Death Recap not working
Thanks for the report! We just got a fix in, should be in today or tomorrow's build.
: yeah i see i no more have that issues =) and its fixed on pbe and on live servers thank you riot
Awesome! Now you get to take partial credit for fixing a really bad FPS issue for tons of players!!! Thanks so much for your report.
: no problem =). i hope the fix come as fast as possible =).
For the specific issue you were having, it's already fixed! There are still other FPS issues, however :(
: Kalista Unable To Use The Black Spear In ARAM
Thanks for the report! We're working on a fix. This appears to be happening on all maps, not just ARAM.
: i hope you inform me with what you found after =)
Heyo! I can't go into detail about the issue itself and the resolution, but we've used your logs to identify a big performance problem that was likely impacting lots of players! Thanks so much for your report {{sticker:slayer-jinx-wink}}
: https://ufile.io/h326n this is the file from live server patch 8.6 and this for pbe https://ufile.io/g35ob as patch 8.7 in pbe and a lot of people have the same problem on euw and till now not solved link for the thread and many other have same problem https://boards.euw.leagueoflegends.com/en/c/bug-reports-eu/pEAJ4LYM-bug-of-drop-frames-in-patch-86
Thank you! We'll check those logs out.
: Its Ok now, I just logged in and tested too. Sorry I think I posted a little bit late. ~~got a few personal problems and couldn't post early~~
Good to hear, and no worries! I'd rather you post stuff late than not at all :D Hope everything's going okay with you. I recommend you watch this video to at least have a laugh https://www.youtube.com/watch?v=_j_l-oqerZU
: BUG OF drop frames in patch 8.6 / 8.7
Can you please add your .rpd performance logs to this post the next time you have an issue? Please also include the replay from the offending game, and some notes on the game time when you had the issue. On my computer, the logs are located here: C:\Riot Games\League of Legends\Logs\Performance Logs We can analyze those logs and compare them to the replay to see exactly what was causing the performance slowdown. We really want to tackle these perf problems, so thank you in advance for posting about it!
: Sakura Karma Invisible Q
Hello! We fixed an issue with this much earlier in the week. Did this happen recently? I just logged onto PBE to check and couldn't reproduce the issue.
: Braum making no sound
Thanks for the report! We're looking into it :D
: So there was a patch yesterday, I was having the same issue of it being a 6gb patch again so I closed the client to wait. Now at 11:30 AM the next day I'm trying to patch and it's still 6gb? Is this because I started the patch before it could be compressed, and now it's just trying to finish the download it already started?
Hm, I'm actually not sure. I'm guessing that your assumption is correct, but I can't verify 100%. When you patch, you get a manifest-type file that essentially tells your client what it needs to download. It's possible that getting just the start of that will bop your install pretty hard.
: Yes I know about this. But they say; "_**you’ll see a patch ranging from around 1.8-2.2 GB total... we’ve opted to speed up the process by aggregating the remaining champion migrations into patches 8.6, 8.7, 8.8 and potentially 8.10. These patches will be larger than normal, however not as large as the audio update in patch 8.5.**_" This is not an a valid enough explanation for **SIX GIGABYTE** patches every single time there's the tiniest thing changed or added. At one point it was a **NINE GIGABYTE** patch. This has been an ongoing problem for me and a few other people I know for _months_.
Unfortunately, this is a consequence of the way the PBE is deployed. For live environments, we spend a lot of time running a process to package the game up into smaller chunks, but for PBE you will only get that packaged smaller client if you patch several hours after the PBE has been updated. On other regions, like NA, we pre-patch this data out, then switch it over after the packaging process is completed when we launch the new patch. We can't do that for the PBE as currently the packaging process takes too long, so you're getting the raw, uncompressed patch on the PBE unless you wait several hours after the deploy has occurred. So Majestic is correct - other regions should see a patch of 1.8-2GB for a few patches, but the PBE will be larger if you patch within a few hours of the update.
: Bard. a skin bug ( laugh has no animation when using elderwood bard skin.)
: Rito fix Heimerdinger's W
Thanks for the report! We should have a fix in tomorrow's build :)
: Heimer's W is bugged.
Thanks for the report, we're looking into it!
: cho gath e skill icon missing ingame
Thanks for the report! We're looking into a fix :D
: tks modder riot.{{sticker:slayer-pantheon-thumbs}} i will test all bug on PBE server.and i have 1 question presence of mind have problem i test champion ezreal and udyr use this rune i not see mana takedown i see mana from base on level on 2 champion.spam ability Q W E and Ulti mana recover so fast.modder can help to this presence of mind working on any champion
Sorry, I don't understand the report. Are you saying that Presence of Mind only works on certain champions? Or are you saying that it works when you would not expect it to? Can you include some screenshots or videos of the bug you're seeing? Could you tell me the steps you took to discover the issue?
: Zoe ult+zonya BUGg
Thanks for the report! We've got a fix for this coming in today's build! Should be fixed the next time you play.
: bug invisible aurelion sol in my in morning
Thanks for the heads up, we're looking into it!
: Zoe Hair Bug
Thanks for the report, we're looking into it!
: Project zed skin bug
Heyo, thank you for the report! We're looking into this now.
: I played 3 games tonight(finished 3rd one at the time of writing) and one of them featured a Swain and a Rengar(afk) on enemy team and lasted 38 mins. I didn't notice any FPS drop during that game(or any of those 3 games). I will post stuff if something happens but for now here's the links for that 38min game: Perf log: https://drive.google.com/open?id=1v7JOnmzG7JOMV2mV2swc0EBPzT50f4y7 R3D log: https://drive.google.com/open?id=1Nl0Pg6-lFZH5XTjFmLQwj5A0V9bP5n3M Match history page: https://matchhistory.pbe.leagueoflegends.com/en/#match-details/PBE1/98468823/2201371714?tab=overview Hope those stuff will make you happy, i don't understand much from these :) PS: Can post other two games if you need them too. All games played after the very last deploy before this post.
Good to hear that you didn't have any major issues! Sounds like our fix did the trick, just in time {{sticker:sg-lulu}}
: On today's game night, we have encountered FPS drops. Neither team had Swain or Rengar. My FPS dropped to 17, while Teemo got 11. So, here's the logs and match history page: Perf log: https://drive.google.com/open?id=1w1KZnCVUeNZLly2jtncDlSvy5SRBfBo3 R3D log: https://drive.google.com/open?id=1UwRzZuHmFaL2qWEwLtHVhYCnrtGjVbtS Match history page: https://matchhistory.pbe.leagueoflegends.com/en/#match-details/PBE1/98328691/2201371714?tab=overview Good luck on the work btw. {{sticker:slayer-jinx-catface}}
We pushed out what we think is a fix for it last night, so it would've been after your game :( Please let us know if you're still having issues starting today!
: It is 100% caused by Swain and him being in the game. Both allies and enemies get affected. The longer the game goes the worse it gets. Some people even get FPS drops to 1-5 40-60+ min into the game. It might be that the crows visual effect on wall somehow causes that, I just speculate though. What I can guarantee you it's Swain.
I would be surprised if it were the crows, given that those only display to the Swain player. We're doing some profiling on Swain to see if we can figure out what the root cause might be.
: By any chance, does this problem relate to the FPS problems some players face on the live servers? Awfully similar to it, only very extreme.
Probably not :( We're separately investigating those FPS issues, but it's honestly been pretty slow progress. Hopefully we'll have good news to share on that front soon.
: Janna and Lulu Bug
Thanks for the report, we're looking into it!
: https://pastebin.com/FtPNatFX Here's one of the games r3d log's. Hopefully this works out. The only time I had one of this kind of problems was when Predator and the New runes were released.
Thanks! We have a tool that lets us get more detailed performance info from your games. If you add a setting to your game.cfg file. Cfg file is in C:\Riot Games\League of Legends\Config You will need to add it under the [Performance] section. LiveProfile=1 Here's a link to what it looks like in my client: https://imgur.com/a/tw3Vc If you have that section included in your game.cfg, when you finish a game, it will generate a log that we can use to analyze the performance. You can find that log here: C:\Riot Games\League of Legends\Logs\Performance Logs With a format like "2017-12-06T22-05-40_PerfDump.rpd" If you set up that LiveProfile setting and generate any logs like that, we could look at that as well. Don't feel like you've got to do this - we'll be able to figure it out! If you'd like, it's an option for you though :D
: FPS drops after maintenance
Heyo, thanks for the report! We're actively investigating what may be the root cause of the fps drops that you're seeing. Please continue reporting issues as you see them. If you can also include the r3d log from the game, that would help us understand patterns (common champs, common configs, etc.)
: Does this mean that if "The PBE Squad" doesn't answer my report, it means that no rioter read it? Or it will be the same case scenario when a rioter reads it but doesn't answer?
Same as before - no response doesn't necessarily mean that it hasn't been read. To start out, we're hoping to use the account to follow up on reports that should be fixed, or reports where we might need more information to nail down the bug. We won't be responding to every single post.
: That's a great idea! {{sticker:slayer-pantheon-thumbs}}
  Rioter Comments
: Seems to have gotten worse! According to the R3d logs, on the 29th I had an average fps of 104, and on the 30th my average fps was 63. :> Are those the right logs? If so, I'll upload 'em to pastebin.
: Hi, I submitted a bug report yesterday. Basically, my performance is terrible. FPS has gone way down, especially when I move the camera around. Weirdly, locking the camera seems to help a little bit. If you give me somewhere to upload it, I can send you my dxdiag or whatever else you need. :3
Has your performance gotten worse since yesterday, or has it been worse for a while? We don't have somewhere to upload logs D: You can put them on a website like pastebin and we can pull it from there.
: So we can expect less FPS spikes in large teamfights with a lot of particles?
FPS should be more stable in long games specifically, which would also improve teamfight FPS, yes.
: The bug was gone permanently. The only game I tried the enter key trick was the practice tool of NA, then after that, all games of all modes on NA and PBE ran smoothly. It was like a one-time authorization.
Thanks for that extra detail! Super helpful!!
  Rioter Comments
: Holyyyyyyy it worked, it actually worked! So I read about the pressing "enter" thing before from some other players and tried it. At that time (like a week ago), I spammed the enter key constantly for 3 mins like an idiot and nothing happened. I just tried the trick again a few mins ago after reading your response. At first, the black screen still froze like the bug, but this time I accidentally kept pressing down the enter key for like 2 seconds, and the screen suddenly turned completely white for 1 sec, then the loading screen appeared, everything worked again! It was the practice tool so I exited, tried another game and the bug was no longer there. Like what kind of logic and bug fix is this???? Next level @@
And to clarify, after doing this workaround, the bug was gone _permanently_? Like the next time you loaded in, you didn't have the bug?
: Holyyyyyyy it worked, it actually worked! So I read about the pressing "enter" thing before from some other players and tried it. At that time (like a week ago), I spammed the enter key constantly for 3 mins like an idiot and nothing happened. I just tried the trick again a few mins ago after reading your response. At first, the black screen still froze like the bug, but this time I accidentally kept pressing down the enter key for like 2 seconds, and the screen suddenly turned completely white for 1 sec, then the loading screen appeared, everything worked again! It was the practice tool so I exited, tried another game and the bug was no longer there. Like what kind of logic and bug fix is this???? Next level @@
Nice!!! I'm so glad that the workaround helped, at least you'll be able to play a bit until we figure out how to fix it. Our theory is that there's a dialogue box hiding underneath your game screen. Think like one of those things that pops up like "Do you want to allow LeagueofLegends.exe to use your monitor? YES / NO" boxes. We think that pressing enter might dismiss the dialogue box, allowing you to load into game. We still don't know what the box is, why it's happening, or even if that's actually the root cause... it's pretty tricky.
: Sorry for the late response. Hmmm, it's a very bad news for me. I understand you guys can't reproduce the bug so you can't solve it. So this is the best information I can provide. 1) The bug happens in every single game. I was never able to load into my games, it crashed right after the champ selection and before the loading screen (totally black). You can actually check my match history of this account (16 afk game streak) and my account in NA which is SKT T2 POLARIS (4 afk game streak). 2) Both clients work well in every feature, only except for playing the actual game. I can't play all game modes, even Practice tool. Patch updates are good, no file error. I was literally eager to try the game after every patch update but the bug was still there every time :( 3) The situation of my Mac is exactly the same before and after the bug appeared. I have been playing League on this Mac for a year and no bug has ever happened. The day this bug appeared was Nov 14, I don't remember what patch was updated right before that. The day I posted my first discussion and bug report was Nov 16. In the week before Nov 14, PBE has issues with Mac client 2 or 3 times but you guys have fixed it. At the same time, NA worked perfectly as normal. But from Nov 14, I can't play on both servers anymore. 4) The last system update from Apple was from Nov 11, and since then until Nov 14 I can still play the game. I have a few apps on my Mac (1.5 page of apps) and I didn't install any new app in the last 2 months. The software has always been running at the same time with League are Google Chrome (Youtube, all kinds of websites), iTunes and Mach Desktop (an app to run gif file as wallpaper). I have Discord but didn't run it in a long time. League is the only game on my Mac and as I mentioned above, I have played the game with all kinds of apps and software on, still worked fine. 5) I re-installed NA, restarted the Mac, forced quit all software and tried to run League alone, bug still there. I tried with different apps on and off, legit every situation, with or without the laptop charger, waited at the crash black screen for 1 hour straight. The game lasted 20 mins. When it ended, League didn't automatically go back to the client. I had to force quit League and the client led me to the post-game screen. I can even honour teammates 40 mins after the game has ended! 6) I couldn't get into the game so I can't check what resolution I'm using, but the game has been in the Full-screen mode for the whole year. Lmao I'm just a first-year college student, I can't figure it out what caused this, so stressful. Please try your best!
Wow thanks for all the details! We'll keep trying to dig into why this is happening only on some Macs :( In the meantime, can you try pressing "enter" when you get stuck at the blackscreen? Some players have told us that pressing enter is a workaround that lets them get into game.
: Hi, Yes, I'm still experiencing a crash on both PBE and NA (already 2 weeks until now). Just checked both servers after the newest patches, re-install NA server and the crash was still there. It always happens after the champ selection, the in-game window pops up and goes absolutely black, the mouse can't move. I have to force quit again and again... I got a lot of afk games already... Also, I surfed the board in recent days and some people with Mac are experiencing this too. So I hope you guys can fix it ASAP cuz the winter break is coming ~~ Thanks!
Thanks for the response. Is it happening in every single game? Are you ever able to load into game? We're trying on a bunch of different Macs internally and struggling to figure out how to reproduce the issue (so we can't figure out what's causing it) Are you running any other software at the same time while trying to launch league? (e.g. Youtube, Discord, Hearthstone, etc.) Are you playing on a laptop on battery or plugged in? What resolution are you playing on? Windowed/Borderless/Fullscreen? Any extra details on what's different when it works vs. when it crashes would be suuuuper helpful. Struggling to figure out how to make it crash consistently.
: Elementalist lux Bug
Thanks for the report! We're looking into a fix :D Yes Belial, this skin indeed has many bugs {{sticker:sg-soraka}}
: Hello... I posted a discussion with all details you asked for but no one replied and fixed my problem. I hope it's because Riot's not working on the weekend, cuz I'm really disappointed for not playing games on both servers for already 5 days! Here I paste my whole discussion on 11/16. "I'm playing League on Mac on PBE and NA servers. Recently I got lots of issues on both. A week ago there were crash bugs on Mac but got fixed, and at that time NA was still fine. But the last 3 days, from 11/14, I couldn't play any game on both servers. After the champ selection, the Mac just froze with the black screen so I had to force quit every time. And now I have 8 consecutive afk games on PBE and 2 on NA. Pretty surprised why I didn't get banned yet ~~ MacBook Pro (Retina, 13-inch, Early 2015) macOS High Sierra Version 10.13.1 (17B48) Security Update 2017-001 Version 10.12.6 PBE [Game - R3d Logs] folder: https://pastebin.com/ETpxG3R0 PBE [LeagueClient Logs] folder: Because the file exceeds the limit on pastebin so I have to break it into 2 parts Part I: https://pastebin.com/uKmwviPy Part II: https://pastebin.com/rNRhqBaH NA [Game - R3d Logs] folder: https://pastebin.com/9Aq5MUDh NA [LeagueClient Logs] folder: https://pastebin.com/CExvUV8X Please help, this is really frustrating."
Heyo, thanks for coming and finding me, and sorry for the delayed response! We were working on this Mac issue last week, and traced the crash to a Mac OS update. We weren't able to figure out an immediate fix for that issue, although we did prep a mitigation for 7.24 that may help. Are you still experiencing a crash?
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Riot Koalifier

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