: So, i have joined a team, we've placed on a 4-team bracket. We lost the first round in 24mins (yup embarrassing :/) Few mins later, the other match is finished and we had our opponent. After scouting and stuff, while we were on the queue, we had an instant loss, saying someone from our team dodged. All of our team were online atm, so it looked odd. Here's footage taken by our ADC: https://clips.twitch.tv/FaintSquareOctopusTF2John Here's the logs from my client: https://drive.google.com/open?id=1wVsNpM8ulBStJRv-mSOx_7QNV4I01xbD Note: Those logs looked to me that they are logs from the first round. Since currently i have never played after the tournaments, i will be(currently i am) hunting for the very latest logs, if i can manage find newer ones i will add those logs into that. (Hopefully i will find some stuff xd) Quick edit: Yup, found some client logs, probably including some sweet data: https://drive.google.com/open?id=1NozrdnZEGJmbRa6b_TdDOCVXFzL65X2y
Thanks Steve! I took a look at the logs. The logs seem to indicate that Grochi was not 'available' when the match started. Any chance we can track down Grochi and get their logs? :D
: > [{quoted}](name=Riot DoctahWayne,realm=PBE,application-id=A4D2003433C8FCD715185A7264A9CC6FDFAD7FEF,discussion-id=yTl7HjI5,comment-id=00190000000000000002,timestamp=2016-01-15T03:05:45.592+0000) > > Hey Zyrpentine, > > Sorry to bombard you with more questions hehe, but we were wondering if you had a touch screen at all, or any other accessibility features enabled on your machine. > > Thanks again! Yes I do have a laptop that has a touch screen. Hope the info helps!
That helps tremendously, thanks dude!
: > [{quoted}](name=Riot DoctahWayne,realm=PBE,application-id=A4D2003433C8FCD715185A7264A9CC6FDFAD7FEF,discussion-id=yTl7HjI5,comment-id=00190000000000000001,timestamp=2016-01-15T02:55:18.709+0000) > > Hey Zyrpentine, > > Do you have the newbie help tips enabled in the client? (You can turn them off by clicking on the gear towards the top right corner of the client.) > > Also, what OS are you using? > > Thanks for your help! OS? sorry know just a bit about computer stuff. Yeah I did have the newbie tips just turned them off lets see if that fixes the problem.
OS stands for Operating System. If you're using Windows, you probably have Windows Vista, Windows 7, Windows 8 or Windows 10 etc..
: > [{quoted}](name=Riot DoctahWayne,realm=PBE,application-id=A4D2003433C8FCD715185A7264A9CC6FDFAD7FEF,discussion-id=yTl7HjI5,comment-id=001900000000,timestamp=2016-01-15T02:45:41.134+0000) > > Hey Zyrpentine, > > Thanks for the report! Just to be sure, you're testing on PBE right? Also, we did change the spell selector so that it is no longer a modal, so are you reproducing the issue when attempting to purchase a skin? Yes I am testing on PBE. I currently reproduced the bug when I accepted a pop-up queue and then champ select was grayed.
Hey Zyrpentine, Sorry to bombard you with more questions hehe, but we were wondering if you had a touch screen at all, or any other accessibility features enabled on your machine. Thanks again!
: > [{quoted}](name=Riot DoctahWayne,realm=PBE,application-id=A4D2003433C8FCD715185A7264A9CC6FDFAD7FEF,discussion-id=yTl7HjI5,comment-id=001900000000,timestamp=2016-01-15T02:45:41.134+0000) > > Hey Zyrpentine, > > Thanks for the report! Just to be sure, you're testing on PBE right? Also, we did change the spell selector so that it is no longer a modal, so are you reproducing the issue when attempting to purchase a skin? Yes I am testing on PBE. I currently reproduced the bug when I accepted a pop-up queue and then champ select was grayed.
Hey Zyrpentine, Do you have the newbie help tips enabled in the client? (You can turn them off by clicking on the gear towards the top right corner of the client.) Also, what OS are you using? Thanks for your help!
: > [{quoted}](name=Riot DoctahWayne,realm=PBE,application-id=A4D2003433C8FCD715185A7264A9CC6FDFAD7FEF,discussion-id=yTl7HjI5,comment-id=001900000000,timestamp=2016-01-15T02:45:41.134+0000) > > Hey Zyrpentine, > > Thanks for the report! Just to be sure, you're testing on PBE right? Also, we did change the spell selector so that it is no longer a modal, so are you reproducing the issue when attempting to purchase a skin? Yes I am testing on PBE. I currently reproduced the bug when I accepted a pop-up queue and then champ select was grayed.
Ahh, okay, thanks for that context! I'll let our engineers know!
: Just happened to me in a game on live. I had fortunately selected a champ already, and then when I went to change spells the screen was permanently blurred. Went through the game fine and the client was still blurred in the post-game screen so I had to close it and open again.
Thanks for the report PBESeraphielX! We haven't put the bug fix onto live yet unfortunately. We're working on getting that out soon.
: Hi DoctahWayne! thought the bug was a goner but I happened to run by it again. Hopefully your guys can fix it permanently next time.
Hey Zyrpentine, Thanks for the report! Just to be sure, you're testing on PBE right? Also, we did change the spell selector so that it is no longer a modal, so are you reproducing the issue when attempting to purchase a skin?
: The fix works for me! Tried it multiple times and it works for me. Thank the whole team for me please~ -LostFr0st
On behalf of our team, "No, no, thank YOU! :)
  Rioter Comments
: Champion Select Bug
Hey guys, Sorry for the delay on this. We weren't able to reproduce this bug internally which made it difficult to fix, and so we prioritized a couple of other critical issues over it. We think we have a fix on PBE now. Let us know if you see it again! Thanks!
: Riot, this needs to be fixed.
Thanks for the report Melledoneus! We actually have a fix for this on PBE now. Let us know if you see the bug again!
: Here is my info as well; I have been experiencing the bug since early/mid December. Myself and others have tested the bug in custom games and have found that Blind Pick is the most faithful in terms of bug reproduction. Best way to get it to blur out is to click on summoner spells (the act of clicking on the box causes the bug, NOT the actual changing of them or clicking the x) Others have experienced the bug if they click something just as the champ select 'pops up' after the queue is accepted. You can still TAB your way to the chat box in order to tell your team what happened. ARAM and Draft customs have the bug but are not 100% reproducible. Operating System: Windows 10 Home 64-bit (10.0, Build 10240) Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz Memory: 12288MB RAM Card name: Intel(R) HD Graphics 4600 If you need any more info, I'm happy to be of assistance. -LostFr0st
Hey LostFrost, thanks for your info! Sorry for the delay on this fix. We weren't able to reproduce this bug internally so we had to put off fixing it since we had other critical bugs that needed to be addressed. We finally have a fix on PBE now heh, so let us know if you see it again!
: Champ Select blurred and cannot be interacted with.
Hey Danimite, thanks for the report! We have a fix for this bug on PBE now. Take a look and let us know if you see it again! Thanks!
: [Lobby] - Champ select and post game lobby blurry and cannot be interacted with
Thanks for the report PBEandReefer! We have a fix for the issue on PBE now! Take look and let us know if you see it again!
: cant select anything
Thanks for the report KidWickked! We actually have a fix for this issue on PBE now! Let us know if you see this again!
: Grey client bug
Hey guys, Sorry about the delay on this. We weren't able to repro this bug internally so we put off fixing it since we knew about other critical issues at the time. We have a fix on PBE now, please let us know if you guys see the bug again! Thanks!
: Greyed Client Bug
Hey guys, Sorry for the delay on this. We've been fixing critical bugs for the last couple of weeks and because we weren't able to repro this internally, we saved it for last. We have a fix up on PBE now, take a look and let us know if you guys see the bug again! Thanks!
: Blurry Black Screen of Death
Thanks for the report Anarchist! We haven't been able to reproduce this issue internally yet, are you still experiencing this issue? Thanks!
: Loading PBE Client on Mac Error
Thanks for the report Deorex! We put a fix out for this issue, try patching up again and seeing if you still see the issue!
: Problem with luncher
Thanks for the report Hi am Bjergsen! We put in a fix for this, try patching up again and see if you still see the issue!
: fatal pbe error
Hey guys, this issue should be fixed now. Thanks for all the reports! Let us know if you guys see this again!
: PBE FATAL ERROR!
Hey guys, thanks for the reports! This should be fixed now, you shouldn't have to repair your client. Let us know if you are still seeing the issue!
: I cant login, "PvP Fatal Error"
Thanks for the report Alive Till I Die! We put in a fix for this a while back, are you still experiencing the issue?
: Crashes
Thanks for the report Amagiri! Are you in the game or on the loading screen when you crash? Thanks!
: Bug - Champ Select
Thanks for the report Sam Valdez!
: Summoner Spell Selection Screen Freeze
: Unable to do anything in champ select
Thanks for the report Slice in Dice! Which champ select were you in? Was this the new champ select or Ranked? Thanks!
: Just tested out the new queue again, (After today's update ~ 5 hours ago or so, as I'm posting this.) The client seems stable, and I did not seem to get any crash / not responding from the client. However, I just found out three problems: (Right after 2-3 dodges by other people). https://gyazo.com/33d9efb626520d9e82208156fa7b0879 These all happened after 2-3 queue dodges: 1) The client seems buggy, Unable to look at my friends (even though, they are online) 2) I'm actually not in queue, as someone left while we were in champ select, however (Champ select music keeps on playing & If you look at the top of the screen, It seems like I'm in queue but I'm not, i tried pressing "x", but nothing happens. 3) All the buttons seem buggy. I don't know if its just me facing these problems, No crashes though. :)
Thanks for the update Saadz! I am going to try to stay cautiously optimistic about the crash hehe ;) For the other issues, we're going to be actively looking into them today, but unfortunately I don't think we'll have fixes ready for the PBE deploy today T_T Thanks again!
: 1) Which phase did you crash in? Post game screen. 2) What were you doing right before the crash? clicked the victory button, but also had spotify running in the background Everything seems fine with the actual draft pick, just been having trouble with post game screen. EDIT DxDiag sent
Hey Senpai Takashi, thanks for the report! So did you get an OS error about LolClient.exe not responding once you made it onto the post game screen? Or was it something where the post game screen just didn't show up after game? (Black screen or "Game In Progress"-screen was reported by other users.) Thanks again!
: Client just crashed on me after end of game, not technically crash but it was still at "game in progress" and i couldn't press the [x] in the corner to close it
Thanks for the report Alchemist Prime! This sounds similar to what BronzeInstructor is seeing where the view is not correctly updating after game. We'll be looking into the post game screen issues today hopefully. Thanks again!
: After the nexus exploded I clicked the continue button and the game itself closed and I encountered option 3: just a black screen, I think. I closed the client via right click on the windows bar. There was no windows error message nor did the client close itself, I had to do it. It happened 2 games in a row. The third game had the normal post-game screen. Unfortunately the match history doesn't work on the PBE, but I just looked into my SkinSpotlights Replay folder: I was on the red team in game 1&2 when I had the black screen. Game 3 with the working post-game screen I was on the blue side. Don't know if this is related. SkinSpotlights Replays named the games 59138720, 59138724 and 59138730. Im using: Win10, FX-6300, R9 380
Thanks for the clarification! We noticed a couple of post game screen issues in our initial testing, so we preemptively put in a fix for those. Unfortunately it sounds like there are some other issues here that we're going to need to fix. Thanks again BronzeInstructor!
: Crashing 5.24
Thanks for the report General Stinky! So you're still getting the crash? We patch out a fix to the crash last night that seems to have fixed the issue internally. Were you testing today?
: Played 3 games, Team Builder lobby was fine, nobody crashed. Other people also said the new champ select seems to work now. After the games the post-game-lobby crashed 2 out of 3 times, but the champ select itself seems to work fine now.
Thanks for the report BronzeInstructor! I was wondering if what behavior you were seeing on the end of game screen? Were you seeing the client close suddenly without an error? Did you get a similar crash that you were seeing in champ select where LolClient.exe would stop responding? Or are you getting a black screen that you can't navigate away from etc.? Thanks again!
: 1) Which phase did you crash in? I crashed at the end of the game. 2) What were you doing right before the crash? I was playing the game. Nothing crazy happened in the game end; just a simple victory. 3) If possible, send us your dxdiag to lyte@riotgames.com. I don't know if you still want it, because the client crashed and I've already rebooted it.
Thanks for the report Nalloon! We haven't seen an end of game screen crash yet, what happened to the client exactly? (Did you get the "a program has stopped responding error from your OS? Did it just go to a black screen? Or did it just close itself without an error? Thanks again!
: _1) Which phase did you crash in? (Lobby, Pick Intent, Bans, Picks, etc)_ Just after clicking 'accept' in queue, However sometimes if I alt tab to something else (After clicking accept)... My client stops responding This has been **constantly** happening. _2) What were you doing right before the crash?_ Was using my browser, Social Media, YouTube etc. _3) If possible, send us your dxdiag to lyte@riotgames.com_ Sent! :)
Thanks for the report Saadz! Have been testing since we patched out the fix last night? (~7:30pm PST) I'm really hoping you experienced it before and haven't tested since haha, otherwise I will be sad xD
: Client Keeps Crashing
Thanks for the report Saadz! We put a fix for the champ select crash on PBE last night. Try patching up to PBE again and seeing if you can repro the issue! Thanks again!
: Draft mode bug
Thanks for the report GC LeDude! We put a fix for the champ select crash on PBE last night. Trying patching up to PBE again and seeing if you can repro the issue. Thanks again!
: Game Crash
Thanks for the report! We put a fix for the champ select crash on PBE last night! Try repatching and seeing if you can still repro the issue. Thanks again!
: [New Team Builder] Crash when one in your obby fails to enter match
Thanks for the report funjumper! We put a fix for the new champ select crash on PBE last night. Try repatching PBE and see if you can still repro the issue. Thanks again!
: End game champion graying
Thanks for the report OpenLetter4445! We're seeing a couple of "End of Game Screen"-bugs that resulted from the change that we made to fix the crash in new champion select.
: Client Keeps Crashing Whenever I'm In Draft TB
Thanks for the report! We put a fix for this on PBE last night, if you repatch PBE the issue should be fixed! :)
: Crashing while arranging team
Thanks for the report Top Nidalee! We put a fix for this issue on PBE. Try patching up and seeing if you get the same behavior! :)
: Client is unresponsive after joining new champ select!!!
Thanks for the report implode! We put a fix for this issue on PBE last night. Patching up again should fix the issue! :)
: Client crashes whenever Draft Pick loads
Thanks for the report DoubleGG! We put a fix for the crash on PBE last night. If you patch up to PBE again that should fix the issue! :)
: client
Thanks for the report Bailey Jay! We actually put a fix for this issue on PBE last night. If you patch up to PBE again the issue should be fixed :)
: New Draft
Hey ngheotx, thanks for the report! We actually pushed out a fix for this issue last night, do you think you could patch up to PBE and give it another shot? Thanks again!
: Client bug
Thanks for the report 6God!
: [GAME] My client keeps crashing.
Thanks for the report yellowgreenblue! We put a fix for the client crash bug on PBE last night. Trying patching up and seeing if you still get the crash! Thanks again!
: Client crashes when draft pick loads while alt tabbed.
Thanks for the report Saminus Maximus! We actually put a fix for the crash on PBE last night!
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Riot DoctahWayne

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