: Heres how I remember it, to my memory at least, it's been 6 hours after all. I started Queue, and joined a game, then someone dodged and I decided to change my mastery page names. I went to my profile page and selected masteries and changed the names. After I changed the names, I'm not quite sure, but I don't think that I clicked the save masteries option. Or rather it didn't show up, the button was greyed out. Then when I finished changing the names of the pages I joined another game, except that the displayed name hasn't changed, but when you hover over the mastery page it displays the changed name.
No problem if you don't remember precisely. I appreciate you taking the time to help us. I have found a way to reliably reproduce the same symptoms, so we should be able to fix the issue you found. We're currently focused on fixing a pretty bad crash at the moment, but this bug is definitely on our radar. Thanks again!
: Client crash when pick lane
Hi Ulri Master, Interesting. Has this happened more than once? Is it consistent? Did this crash occur the first time you entered the lobby? Additionally, would you mind sharing your computer's specs with us? On Windows, please send us a copy of your DxDiag.txt: 1. Press and hold your Windows key, then the R key. 2. The Run dialog will appear. Enter "dxdiag" and hit the enter key. 3. The DirectX Diagnostic Tool will appear. Click the "Save All Information..." button, which is second button on the right at the bottom of the window. 4. A save dialog will appear. Please save the DxDiag.txt file to a convenient location on your machine. 5. Please e-mail that file to lyte@riotgames.com and also mention the URL to this thread to help us stay organized. Thank you!
: Messing with things in Champ select crash
Hey Pemune, This is the crash we're currently focusing on. Mind sharing your computer's specs with us? On Windows, please send us a copy of your DxDiag.txt: 1. Press and hold your Windows key, then the R key. 2. The Run dialog will appear. Enter "dxdiag" and hit the enter key. 3. The DirectX Diagnostic Tool will appear. Click the "Save All Information..." button, which is second button on the right at the bottom of the window. 4. A save dialog will appear. Please save the DxDiag.txt file to a convenient location on your machine. 5. Please e-mail that file to lyte@riotgames.com and also mention the URL to this thread to help us stay organized. If you're on Mac OS X, 1. Go to the Apple menu and click "About this Mac" 2. You'll get a window with information about your computer (OS version, specific Mac model, processor, amount of RAM, and graphics card). 3. That's exactly the info that I want to know. Please post it here or e-mail it to lyte@riotgames.com. Also mention the URL of this thread so that we know what boards thread you're coming from. Really appreciate your help on this one. Thanks!
: [New champ select crash]
Hey there, Zemyx! This is exactly the bug we are focusing on right now. Mind providing more details about your computer? On Windows, please send us a copy of your DxDiag.txt: 1. Press and hold your Windows key, then the R key. 2. The Run dialog will appear. Enter "dxdiag" and hit the enter key. 3. The DirectX Diagnostic Tool will appear. Click the "Save All Information..." button, which is second button on the right at the bottom of the window. 4. A save dialog will appear. Please save the DxDiag.txt file to a convenient location on your machine. 5. Please e-mail that file to lyte@riotgames.com and also mention the URL to this thread to help us stay organized. If you're on Mac OS X, 1. Go to the Apple menu and click "About this Mac" 2. You'll get a window with information about your computer (OS version, specific Mac model, processor, amount of RAM, and graphics card). 3. That's exactly the info that I want to know. Please post it here or e-mail it to lyte@riotgames.com. Also mention the URL of this thread so that we know what boards thread you're coming from. Thanks for your help!
: Game Invites while in Champ select
Hey there, MrKoolDragon PBE! Thanks for your report. Currently in the new Draft Champion Select, you're able to send and receive/accept invites even while in matchmaking. This will be fixed before we roll out the feature beyond PBE.
: New Champion Select (Can't select chromas)
Hi PlzDontFeedMe, Chroma selection has not been implemented yet. It will obviously be implemented when we launch the new Draft Champion Select beyond PBE. Thanks for your help!
: Cannot Access Runes
Hello TwistedSoulX, If you don't mind, could you provide more details on what you're seeing? Also, if you still remember, could you provide me with the steps you took right before you ran into this bug? Thanks for your help.
: New Champ Select Crash
Thanks for chiming in, GoldyManser. If you don't mind sending your DxDiag.txt file to lyte@riotgames.com (it'd help us out!) Please also note this thread's URL in that e-mail to help us stay organized. To get your DxDiag.txt file, 1. Press and hold your Windows key, then the R key. 2. The Run dialog will appear. Enter "dxdiag" and hit the enter key. 3. The DirectX Diagnostic Tool will appear. Click the "Save All Information..." button, which is second button on the right at the bottom of the window. 4. A save dialog will appear. Please save the DxDiag.txt file to a convenient location on your machine. I appreciate your help!
: Shorter Timers in Champ Select
Thanks for your feedback. We haven't yet finalized the amount of time we want to give for each step. Note that we chose conservative times for PBE, given that people haven't had a chance to familiarize themselves with the feature. We'll also look at the time allotted for each step. For example, there are phases with mandatory waits such as lane assignment in the beginning or trading at the end. On the other hand, while we have given a lot of time for each pick and ban, those steps can be much shorter if players lock in quickly. So, we'll definitely take a look at how much time we want to give for the mandatory waits versus steps that can take only a few seconds.
: Wait. I sent my information to Lyte but is re-installing the client the only way to fix this at the moment? :/
We are pursuing a fix at the moment. You'll likely run into this issue again from time to time until we can fix this issue. I am here on the PBE boards to try to get as much information from players like you as possible to help us isolate the problem. I understand your frustration, but want to thank you for your patience and help.
: [Masteries] The Delete button doesn't work
Hello Negens, If you don't mind posting step-by-step instructions to help us reproduce your issue, that'd help us out a bunch. Also helpful to know would be whether you're doing this in the Summoner profile or in Champion Select. Thanks for taking the time to report this issue.
: Alright, I sent it out. Hope it helps.
I appreciate it. Thanks!
: New Champ Select- Accepting Invite While In Queue
Thanks. We're aware of the issue where you're able to send and receive invites while you are already in a lobby, even while in matchmaking. This will obviously be something that is fixed before we formally launch the new Draft Champion Select. Once again, thank you for your report and for taking the time to check out our work on PBE.
: Thanks for the response. Would you happen to know what I would need to do if I am running OS X?
I'm not aware of a file you can send us on Mac OS X. However, you can go to the Apple menu, then click "About this Mac". You'll then see a window telling you the following info: Mac OS X version, Mac model, processor, amount of RAM, and graphics card. Please reply with that information. **That window will also display your machine's serial number, _which you should keep private_.** Thanks for your help!
: Thank you for the response. I've already started reinstalling the client, but if it's still bugged after, I'll be sure to send the diagnostic to lyte.
Thanks. Given that you can send that file, it sounds like you are on Windows? Is that correct? And if I could ask you to send your DxDiag.txt file in to lyte@riotgames.com anyway, given that you have run into the crash before. That'd help us out. In your e-mail, please paste a link to this thread to help us tie that DxDiag back to you in this thread. Once again, thanks!
: [Client] - Match History
Thanks for the heads up. We're currently pursuing a crash, but I've noted your issue and will investigate it.
: Not joining the queue
Hey IICrazyKoala, Looks like you're not the only one experiencing that issue. If you don't mind hopping into the following thread and sending in your DxDiag.txt, please do so. It'd help us out a bunch. (Instructions are in the thread I have linked below.) http://boards.pbe.leagueoflegends.com/en/c/bugs/rh6T3H7L-trapped-in-a-load-screen Thanks!
: > [{quoted}](name=Chomey,realm=PBE,application-id=A4D2003433C8FCD715185A7264A9CC6FDFAD7FEF,discussion-id=flvb3dfy,comment-id=0000,timestamp=2015-11-04T21:01:09.696+0000) > > Hey Reaper2k10, > > I'm having a little bit of trouble understanding what's going on. Could you provide me a step-by-step breakdown of the problem you've encountered? > > Thanks for taking the time to hop on PBE and help us investigate! Hey There Chomey. I Don't know if he is having the same exact problem as me, but for me right now draft queue is bugged. When i click launch to get into draft pick it just says "Please Wait" at the top with the spinning loading dial in the center. I have tried to wait it out and nothing happens. I tried ReLogging a couple of times and it's the same thing. Could you get someone to check it out please. Would be greatly appreciated :D
Hey CVS, You're not the only one running into that problem. If you don't mind moving over to the thread here: http://boards.pbe.leagueoflegends.com/en/c/bugs/rh6T3H7L-trapped-in-a-load-screen I believe that thread covers the issue you are talking about. When you get there, if you wouldn't mind following my request posted in that thread, that'd help me out a bunch. I just want to keep each boards thread dedicated to its own issue to keep things sane. Thanks!
: Trapped in a Load Screen
Hey garesh & Edgar Bosporan, Thanks for taking some of your valuable time to try out the new Draft Champion Select on PBE. If you're on Windows, could you guys send your DxDiag.txt files to lyte@riotgames.com? To do so, 1. Press and hold your Windows key, then the R key. 2. The Run dialog will appear. Enter "dxdiag" and hit the enter key. 3. The DirectX Diagnostic Tool will appear. Click the "Save All Information..." button, which is second button on the right at the bottom of the window. 4. A save dialog will appear. Please save the DxDiag.txt file to a convenient location on your machine. Once again, thanks for helping us out.
: Mastery page names aren't changing
Thanks for the report. While I wasn't able to exactly reproduce the issue as you described, I was able to reproduce a similar issue. If you still remember the exact steps by which you encountered the issue, it'd be a big help if you could share those steps with us. Thanks for taking the time to hop on PBE and help us out! We really appreciate it.
: Draft pick chat is bugged
Hey Reaper2k10, I'm having a little bit of trouble understanding what's going on. Could you provide me a step-by-step breakdown of the problem you've encountered? Thanks for taking the time to hop on PBE and help us investigate!
: Champ Select Freeze - Freeze Just After Pick Intent
Hey EmperialMouse, Thanks for taking the time to hop on PBE and help us investigate this. We've been chasing these particular freeze for some time. First, please send your DxDiag.txt to lyte@riotgames.com. For the second freeze (the one where you had your Mastery editor open), it appears that you were next up in the draft order? Do you remember if your client froze just as the Shaco locked in?
: Random crashes while premade 5 queuing
Hello and thanks for both jumping on PBE and sharing this info with us. Have all the crashes you've run into been the client just freezing suddenly on you? Also, if you and your friends are on Windows, I'd appreciate it if you could send us your DxDiags. To do so, 1. Press and hold your Windows key, then the R key. 2. The Run dialog will appear. Enter "dxdiag" and hit the enter key. 3. The DirectX Diagnostic Tool will appear. Click the "Save All Information..." button, which is second button on the right at the bottom of the window. 4. A save dialog will appear. Please save the DxDiag.txt file to a convenient location on your machine. 5. Please e-mail that file to lyte@riotgames.com Once again, thanks for choosing to spend some of your valuable time helping us investigate these issues.
: Matchmaking Bug
You have to actually lock in your pick now, and will get kicked from champion select if you don't. Hope that clears things up.

Chomey

Level 30 (PBE)
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