: I don't know what to do if I lost my account. I don't remember the mailbox. I suddenly can't log in
If your PBE login credentials don't match, or you've forgotten your username/password, please follow the steps below. **__1.__** Are you sure you are logging into the **__PBE__** server? PBE and live have the *same launcher* now. Please be sure you are logging into the correct region in the launcher/client. If logging into the PBE Boards still works but the PBE client does not: login issue, wait 15-30 min then try again. This issue will resolve on its own. If this is not the case, please move forward to step 2. **__2.__** Have you verified your e-mail for your PBE account? Just because you did it for your live account, does not mean you did it for your PBE account. You have to verify your e-mail on PBE in addition to verifying one for live. If you did, you should just be able to do the Forgotten Username/Password-button while logging in. If you don't get an e-mail, you haven't verified an e-mail address for PBE. In the case of the latter, please move forward to step 3. After recovering your account through step 3, we recommend you add e-mail verification on your PBE account through the PBE boards. **__3.__** If you've come here through Step 2, or if you suspect your account might've been hacked or compromised, go to Riot Support (bottom of every League page, or just google Riot Support), log in with the **__live account__** that your PBE account is linked to. Submit a ticket/request on "Account Management" or "Technical Issues." Do **__NOT__** create a ticket on account recovery (you need to be logged out for this and PBE isn't a selectable region). Within the ticket, specify you're talking about a PBE account and request help in recovering your linked PBE account.
: my Elementalist Lux is disappeared
Hi! :) It has already been reported. Next time, please first look through the forums (and/or use the search option) to see if your problem has been reported already, then upvote/comment on those instead of making your own. Duplicate threads make it hard to keep track of the boards.
: Peculiar issue with hextech crafting
If at 100% rate, you own all other things available in the Hextech pool. Note that the PBE pool can differ from live's.
: I'm not talking about all the skins, but I'm talking about the skins that can be combined. There's a way to get it, but it's not due to the skin of an empty product.
It's not that you "miss out" on skins because you get blank ones. It's an odd issue that came with 9.20: there are some things in Hextech that aren't supposed to be there. It looks like it is and will remain a PBE-only issue, so there will be a low urgency fixing this. The "blank skins" are one of them and appear to be chromas, and you can simply reroll them into something else or dienchant, though at some point you will start only receiving other blank skins which means you own everything else available in the Hextech pool. As this is a PBE-only issue, it will likely not be fixed. Also, in Hextech, you can only get (most) skins up to patch 9.20.
: I Want ALL Skins but..
You can't get all skins. Simply put: not all skins can be obtained here. Besides, PBE is a testing environment: you don't need to own all skins.
: > [{quoted}](name=URF editing,realm=PBE,application-id=AYQh7p7O,discussion-id=5GQvtAva,comment-id=000a,timestamp=2019-10-22T20:52:46.895+0000) > > They should keep URF on PBE for testing permanently xD{{sticker:sg-miss-fortune}} Why cant it just be pick URF mode, with bans, and option to random choose if ppl want? Why force people to AR only??
Because "In a recent /dev article, we talked about why running URF was probably going to be a one-time experiment. Put simply: the results from that experiment aren't in yet. But we still want to deliver some rapid-fire fun in the meantime, and that's why we'll be turning on ARURF early next year." https://boards.pbe.leagueoflegends.com/en/c/client-new-features-feedback/Js7wA1gR-arurf-available-for-testing
Please stop spamming. Riot has been made aware of the issue, and they’ll fix it when they can. Spamming will not make them fix it quicker.
: does not accept any requested name
Evening! :) It has already been reported. Next time, please first look through the forums (and/or use the search option) to see if your problem has been reported already, then upvote/comment on those instead of making your own. Duplicate threads make it hard to keep track of the boards. As for what to do, you wait 'till Riot fixes it.
: Can I unlock the PBE account
Depends: you will have to me more specific and show us/quote the error you receive.
: EDIT: I found this red tracker https://boards.pbe.leagueoflegends.com/en/c/bugs/lLuZwFBq-cant-sign-in-to-pbe-sorry-for-the-bother?comment=0000 PBE was down for maintenance 6 hours ago, might be still. --------------------------------------------------------------------------------------------------------------------------------------------------------- I'm having the exact same issue, and I also created a new PBE account. "What name will you go by in the game?" - Inserted over 100 different combinations of random letters and numbers but receive "Name currently unavailable. Enter a new name and try again" every time, even when the green tick is there. --------------------------------------------------------------------------------------------------------------------------------------------------------- I've attempted the following troubleshooting steps: - Restarted client -> Issue persists - Sign out and back in -> Issue persists - Client/Settings/General/Troubleshooting/Initiate full repair -> Issue persists - Restarted client again -> Issue persists - Restarted client and ran as administrator -> Issue persists - Right clicked on client and turned off compatibility mode for windows 8 -> Issue persists - Started the REGULAR LoL client to sign in to PBE -> Issue persists ----------------------------------------------------------------------------------------------------------------------------------------------------------- I went back to https://pbesignup.na.leagueoflegends.com/en_GB/pbe On there it says that "To register, your main account must be in good standing (no current bans) and be honor level 3 or above." I don't have any bans, but I am only Honor Level 3 on my main account. So maybe this is what causes the issue? Did it let me create a PBE account even though it's not in "good standing", and now this is where it blocks me off?
Gonna do this in steps for clarity: - It's not related to maintenance. - It's also not related to honour. Because of TFT (and the fact that honour cannot be obtained through TFT), the required honour level is 2 right now (the sign-up page hasn't been updated with this info). Your account works. Being able to get a summoner name is a different issue.
: Having the same problem, ironically after being forced to "update" account this happens, kind of ridiculous to force people to change something and then this bug happens and its been way too long for there to not be a fix.
: still not working and i even made this as my name Jùńglë GÜd ƒo Ü i doubt anyone picked this tbh
Yeah seems a lot of people are reporting it. PBE discord admin team has forwarded the issue to Riot, hopefully they find a fix soon~
: I can't create my summoners name
As far as I’m aware, if it’s taken it’s taken and you will need to try something else. You could try again later and see if that helps, but keep in mind there are a LOT of accounts on PBE. It’s very possible your option was simply already picked up by someone else.
: Offline
Please search the boards first next time to see if your issue was already posted/addressed. https://boards.pbe.leagueoflegends.com/en/c/bugs/MKdixq7X-play-button-is-greyed-out-and-unclickable-you-may-be-offline-help?comment=0001
: I have the same problem. Kicked out mid game and got this error when trying to log back in.
https://imgur.com/a/RUm2tgs You and OP do not have the same thing.
: Inting SION wins games.
Hey there! Sion hasn't had any changes in the current PBE cycle (10.2). Balance feedback should therefore be posted on live boards or reddit only. The PBE boards are meant for feedback on content currently on PBE, not for suggestions: the Rioters you wish to reach do not read the PBE boards. As for ARURF: it's likely to go available on live this week, hence the files are already on live. As such Riot is no longer testing ARURF on PBE.
: I have the same issue and can't get my log files to upload, but I wanted to throw this out there: I was asked a while ago to change my login name. On the PBE it only allows me to log in with my old log-in credentials. Is that causing some sort of discrepancy between what the server identifies as being online?
Sounds like you changed might have changed a your live username and not your PBE one. I have some steps and explanations here: https://boards.pbe.leagueoflegends.com/en/c/client-new-features-feedback/msEWbmAk-guide-how-to-change-your-pbe-username
: Cannot play
Please search the boards first next time to see if your issue was already posted/addressed. https://boards.pbe.leagueoflegends.com/en/c/bugs/MKdixq7X-play-button-is-greyed-out-and-unclickable-you-may-be-offline-help?comment=0001
: Neeko emotes are too small
Hi! Please post ideas on feedback on content that is already on live on live boards such as [EUW boards](http://boards.euw.leagueoflegends.com/), [NA boards](http://boards.na.leagueoflegends.com/), or [Reddit](https://www.reddit.com/r/leagueoflegends/), or other similar websites that attract Rioter attention. You can get more visibility there because the community is larger. The PBE boards are meant for feedback on content *currently* on PBE and not yet on live only. The Rioters you wish to reach do not read the PBE boards.
: i cant accses my pbe account why?
We can’t help you until you state what error the client is giving you ¯\\\_(ツ)_/¯
: "You are unnable to play beacuse you might be offline""There was an unexpected error with the login"
Please search the boards first next time. https://boards.pbe.leagueoflegends.com/en/c/bugs/MKdixq7X-play-button-is-greyed-out-and-unclickable-you-may-be-offline-help?comment=0001
: Does anyone know how to fix this?
Please search the boards first next time. https://boards.pbe.leagueoflegends.com/en/c/bugs/MKdixq7X-play-button-is-greyed-out-and-unclickable-you-may-be-offline-help?comment=0001
: I get blank skin shards when I combine three and I lost all my earned summoner icons
It's an odd issue that came with 9.20: there are some things in Hextech that aren't supposed to be there. It looks like it is and will remain a PBE-only issue, so there will be a low urgency fixing this. The "blank skins" are one of them and appear to be chromas, and you can simply reroll them into something else or dienchant, though at some point you will start only receiving other blank skins which means you own everything else available in the Hextech pool. As this is a PBE-only issue, it will likely not be fixed. Next time though, please first look through the boards to see if your issue has been posted already, and/or if a solution/explanation was posted in any recent ones.
: Put Bots in Aram
Hi! Please post ideas on live boards such as [EUW boards](http://boards.euw.leagueoflegends.com/), [NA boards](http://boards.na.leagueoflegends.com/), or [Reddit](https://www.reddit.com/r/leagueoflegends/), or other similar websites that attract Rioter attention. You can get more visibility there because the community is larger. The PBE boards are meant for feedback on content *currently* on PBE, not for suggestions. The Rioters you wish to reach to not read the PBE boards.
: My game this morning crashed 8:45 Fiji Time. I guess it has to do with animation around the Cloud Drake. Because my game crashes around this particular area. Funny how i was dueling a Hextech J4 this morning and was playing a Hextech Annie the day before. all around Red Side Kruggs and Red Buff.
It's maintenance, also see red exclamation mark in boards and in client.
: So something interesting that happened. Is that my client kicked me out of a game and then updated itself. I accidentally clicked the wrong region and it bricked my install. Now I can't log in and I can't change my region because I had the "Remember me" icon clicked.
Wait till maintenance is over, in about one more hour. I think you can also launch it (either live or PBE, try both), and then once it's launched kill it through the task bar, that might help.
> But why is there never any warning? Why does it just always happen to happen mid game. Maintenance is always around the same time. So yeah if you're often playing around this time, you'll often encounter maintenance as well. There is a warning I believe, in-client, 5 minutes prior, but if you're already in game you won't notice that one in time. As for why there's no earlier announcement: Riot themselves also don't know when maintenance is exactly. That depends on all kinds of factors we have no visibility (and Riot likely no full control) over. Riot Porosite on why/no announcement PBE Maintenance: https://boards.pbe.leagueoflegends.com/en/c/client-new-features-feedback/bGaVekxJ-the-random-maintence-has-to-stop?comment=0001 Riot Porosite on why maintenance at this time: https://boards.pbe.leagueoflegends.com/en/c/client-new-features-feedback/tTWqtILI-why-the-heck-would-you-make-maintenances-at-this-time?comment=00010000
: What a nice server
Happens when you're in a testing server that has had maintenance every weekday around the same time for the past 5+ years. ¯\\\_(ツ)_/¯
: Prestige Points disappear after using them without granting the chosen reward.
First of all the good news: these are PBE-only issues and as such there is no fear of these being shipped to live. Bad news: as such Riot likely won't fix em on PBE. Prestige shop/Loot is indeed pretty broken on PBE, but it's working on live and as mention above, Riot won't be fixing em urgently.
: Hey Amy, sorry if this seems like pest/weird thing to ask. Since the new season is coming up are we more likely to get more maintenance times this week than usual?
Not at all, don't hesitate asking c: The new season patch is already on live (spoiler alert new season starts tomorrow there), so PBE won't have an increased amount of maintenances. We just have maintenance every weekday for 2 hours and that's how it's been for the past 5+ years, really.
: When did the maintenance started ? Do they have regular times? if they do i should schdule my session accordingly Anyone knowS?
Yes, maintenance is always around this time, and lasts for about two hours. Also see red exclamation mark on top of the boards.
: how many days it needs for maintenance?
: The same problem of yesterday
And again, this is maintenance. Happens every weekday for about two hours.
: Im having this problem for 3 days now :( Why is Riot not responding or fixing it :( {{item:3070}} {{item:3070}} {{item:3070}} {{item:3070}}
https://boards.pbe.leagueoflegends.com/en/c/bugs/MKdixq7X-play-button-is-greyed-out-and-unclickable-you-may-be-offline-help ¯\\\_(ツ)_/¯
: Can't see any comments in any threads
I had this too a few hours go, but it fixed on its own after about 15 minutes. We can't DM you, there's no such system here, so I hope you'll return to this thread too and see the answer ¯\\\_(ツ)_/¯
: they have been doing a maintenance for 3 days what the heck is going on{{sticker:zombie-nunu-bummed}}
They've done maintenance yesterday and today, usually lasts about 2 hours. It's up now.
: It says there was an error with logging in and i have tried to log in 5 times but still wont work
: the login queue is experiencing heavy traffic
: The login queue is experiencing heavy traffic. Try again later or check the server status here.
: Disconnected in the middle of the game and can't go back in!!!!
: Login queue expecting high traffic...
This is usually due to maintenance.
: Permanent low priority queue bug (pbe)
Next time, please first look through the forums (and/or use the search option) to see if your problem has been reported already, instead of making your own. Duplicate threads make it hard to keep track of the boards. Yes, there is a bug on PBE where your low priority will not be removed after you played the required amount of games. In order to fix this, you must contact Riot Support. There is an issue on-going where PBE accounts cannot make tickets. Instead, go to Riot Support and log in with the **__live account__** that your PBE account is linked to. Submit a ticket/request on "Discuss personal suspension or restriction.” Within the ticket, specify you're talking about a PBE account and explain your situation (that you think you played more than the required amount of games for your Low Priority). Riot can look whether you have completed the low priority successfully and remove it from your account.
: Bug of Loot
It's an odd issue that came with 9.20: there are some things in Hextech that aren't supposed to be there. It looks like it is and will remain a PBE-only issue, so there will be a low urgency fixing this. The "blank skins" are one of them and appear to be chromas and you can simply reroll them into something else, though at some point you will start only receiving other blank skins, which means you own everything else available in the Hextech pool. As this is a PBE-only issue, it will likely not be fixed. Next time though, please first look through the boards to see if your issue has been posted already, and/or if a solution/explanation was posted in any recent ones.
: PBE RP
Please read the threads "[Useful information for new PBE players](https://boards.pbe.leagueoflegends.com/en/c/client-new-features-feedback/ifyy9AEY-useful-information-for-new-pbe-players)," which you can find on the homepage, and "[RP on PBE, it's back!](https://boards.pbe.leagueoflegends.com/en/c/client-new-features-feedback/3AEB3uHA-rp-on-pbe-itos-back). You get Blue Essence the same way as on live. You get 3000 RP per day by playing a matchmade game.
: Neeko skins Bug
Neeko's Disguise works fine for me. Could you be more specific, such as skin use, disguised champion/skin, screenshots, etc? [Here are some helpful guidelines](https://boards.pbe.leagueoflegends.com/en/c/bugs/CF5EEDC8FF5AC1A896F517E2C7AE4650C472807F-how-to-report-bugs-on-the-pbe)
: is arurf going to be removed? I hope not , and also get the old server status update the new one is bad. :/
New one is simply not fully functional yet, but will be. ARURF will eventually be removed from PBE again too, since at some point another game mode will cone that needs testing and then replaces ARURF, which no longer needs testing.
: Please repair it as soon as possible
First of all the good news: these are PBE-only issues and as such there is no fear of these being shipped to live. Bad news: as such Riot likely won't fix em on PBE. Prestige shop is indeed pretty broken on PBE, but it's working on live and as mention above, Riot won't be fixing em urgently.
: Trundle tower does 1 true damage when it moves a unit.
^ This. It’s for purposes such as getting assists, proccing Dark Harvest, etc., and thusly also draws aggro as well
: Unavailable Skins
Store stability. Because of the way the store and BE distribution worked recently (RP was broken for a while), Riot disabled a lot of content on purpose when it no longer needed testing. The goal is to take pressure off the store. You could try your luck with Hextech Loot or mystery chests, some of the more recent skins you want may be in the pool (up till 9.20). For all content goes: it only needs testing if the content is only on PBE and not yet on live, unless Riot made changes to it (such as a VGU), for which the content will become available. The fact that some skins are available and some are not, is because store stability was handled differently in different periods of time. Next time, please do try to browse the boards a little before asking your question. This has been asked before, and they all have the same answer.
: its not 1RP anymore cause they update normal server with shop at 1RP so they don't wanna make that mistake again lel
That's one of the reasons, yes, but the main one is store stability. I was there when it happened and they changed it :') If they don't limit the amount of purchases we can make, the store will crash and prevent us from testing anything at all.
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Amy Sery

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