Toxicity in OBE

I've recently came to PBE after a long break from it to play URF a bit early. Since I've gotten here I've had to report at least 10 people so far for toxic behavior towards where someone lives. In my last game I had a Kalista who was talking poorly about a Lee who was speaking Cantonese and calling him a monkey and such. I've had zero feedback at all about punishments towards these players and this of all places should be the least toxic. We're trying to better the game for the full release. Does the report system even work in the PBE?
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