PBE white screen problem

I'm new in PBE. I have picked Zoe twice, but at the moment the charging screen came out, it was just white. Then an advice came out saying unable to connect to the server with the options to retry (Which didn't work) and the option of leave. I left and tried to reconnect a bunch of times and it just wouldn't work. I would like to know if this is a problem of my computer or not, and what could I do to fix it. Playing in Mac.
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