customer failures

Hello, I am in the pbe, I had problems with the client and I would like to know if there is someone could help me to solve it since I tried to send a ticket to the support and I could not, the problem is that a few hours ago the server fell, at the moment To do so I was playing aurf, I left and came back after a few hours, I entered the client, I logged in and when I entered I found a black screen and in the place where my icon with my username was saying: "at stake ", restart the client, reinstall it and the problem was not fixed. Could someone help me plz ?.

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