Client problems

well i have some problems: sometimes when a game starts to load, the loading screen remains black and then is says me that cant connect to the server, no matter if i try again, always happens the same, other times says the game crashed, try to reconnect, but every single time it says me the same thing. the only solution i found was to close and open the client several times until it works, thing that is a pain because there is the second problem, sometimes it says me the waiting time ended and that i need to contact support, other times never connects, other times the server shows unavailable when i know is up. and the third problem, the shop always shows me a black screen, but it shows me the navigation bars.
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