Have an old PBE account from 2012 that is hogging the name of my NA account

I created my original PBE account in late 2012 around the time that Nami hit the PBE. A few years ago the PBE system changed and essentially deleted all of the old accounts. In the new system I created a new account that is linked to my live account. I tried to use my normal account name to register on the PBE but it was already taken by my old account. I didn't mind having a different name for PBE. Fast forward to today where I cannot use this name for my NA account and I cannot log into the account to change the name because it is inactive. I sent a ticket to support yesterday and I have not heard a response back yet.
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