The problem with skins.(проблема со скинами)

I ran into two problems. 1.In the elementalist Lux skin, the selected element on the avatar disappears after some time. 2.When I purchased the skin for the orange essence, the shard disappears, the essence disappears, and the skin is gone! That's what happened with jinx and Lux. That's what happened with Jinx and Lux.(and Zoe who I got recently but forgot to take a picture of) Has anyone encountered this? PS skins do not disappear. They just don't even show up.

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