I can not enter any game of the PBE

In everything that installs and creates an account on the test server, I have always had a black screen every time I try to play 1 game, followed by that, I get an error that says: "It was not possible to make a connection with the server ", a couple of other texts and there are two options: "retry" and "cancel". I retry to connect to the game and I get the same error, I am from LAS (LATS) and on that server I can play perfectly and without problems (not counting the lag ... haha) and send a letter to the support, but as it is Sunday, I doubt that someone will answer me, that's why I enter these forums to see if someone helps me ... if someone could give me a solution I would be very grateful :).

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